Automotive CRM & Customer Experience Lead

United Al Saqer Group; Dubai; On-site; AED 146,000 - 221,000; Full time

Job summary

A leading multi-sector business group in the UAE is seeking a CRM Officer to manage customer relationship activities and enhance satisfaction. The role involves analyzing customer data, handling feedback, and coordinating marketing efforts. Candidates should have 2-4 years of experience in CRM or customer service, particularly in the automotive sector, and be proficient in CRM tools like Salesforce. A competitive benefits package is offered.

Benefits

Competitive benefits package

Qualifications

• 2–4 years of experience in CRM or customer service roles.
• Experience in the automotive industry is preferred.
• Strong knowledge of customer engagement strategies.

Responsibilities

• Manage customer relationship activities and CRM systems.
• Analyze customer data to enhance satisfaction and retention.
• Coordinate marketing campaigns targeting customers.

Skills

Communication skills

Customer-focused mindset

CRM platform management

Data analysis

Education

Experience in CRM or customer service

Familiarity with customer journey mapping

Tools

Salesforce

AutoLine

SAP CRM

Microsoft Excel

Job description

A leading multi-sector business group in the UAE is seeking a CRM Officer to manage customer relationship activities and enhance satisfaction. The role involves analyzing customer data, handling feedback, and coordinating marketing efforts. Candidates should have 2-4 years of experience in CRM or customer service, particularly in the automotive sector, and be proficient in CRM tools like Salesforce. A competitive benefits package is offered.