Associate People Operations

Delivery Hero SE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading delivery service company in Dubai is looking for an HR Operations Specialist. You will manage onboarding and offboarding processes, ensure compliance with UAE labor laws, and maintain data accuracy. Ideal candidates should have a bachelor's degree and experience in HR roles within the UAE, with strong attention to detail and problem-solving skills. Enjoy a vibrant work environment with growth opportunities and daily perks.

Benefits

Fresh fruits and coffee in lounges

Health and wellness programs

Creative workspace

Company events and sports activities

Qualifications

• 3–5 years of experience in People Operations/HR roles within the UAE Mainland.
• Solid understanding of MOHRE processes, UAE labor law, and compliance requirements.
• Experience handling high volumes of onboarding/offboarding transactions in a fast-paced environment.

Responsibilities

• Support end-to-end onboarding processes.
• Conduct pre-boarding welcome calls.
• Maintain data discipline in HR systems.
• Coordinate government-related formalities.
• Administer employee benefits effectively.

Skills

Attention to detail

Problem-solving

Ability to work under pressure

Cultural awareness

Education

Bachelor's degree in Business, Human Resources, or related field

Tools

HR systems

MS Office

Google Workspace

Job description

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

This role will take direction from the Line manager and any other team member assigned by the line manager or HOD. Day-to-day tasks will include:

• Support end-to-end onboarding – Support the complete onboarding process, including the collection, verification, and filing of required documents (passports, visas, educational certificates, etc.), while coordinating with IT, Payroll, and Procurement to ensure timely provisioning of laptops, system access, joining kits, IDs, and medical insurance.
• Conduct pre-boarding welcome calls – Engage with new joiners before Day 1 to confirm documentation requirements, provide clarity on joining formalities, and address initial queries to ensure a smooth and confident start.
• Maintain data discipline – Ensure accuracy, completeness, and timeliness of data entries across onboarding trackers, HR dashboards, and HRIS systems, enabling leadership and stakeholders to make informed decisions.
• Coordinate government-related formalities – Partner with PROs to manage issuance of UAE labor contracts, work permits, Emirates IDs, and medicals through MOHRE, ICP, and other relevant portals, ensuring compliance with statutory requirements.
• Activate benefits seamlessly – Ensure new hires are enrolled into medical insurance, payroll, and other company benefit programs promptly, minimizing delays and enhancing employee experience.
• Execute structured offboarding – Support the end-to-end exit process, including notice period compliance, collection of assets (laptops, phones, IDs), and preparation of termination documentation while ensuring employees have a respectful and professional exit experience.
• Coordinate with Payroll – Work closely with payroll to validate and process timely and accurate final settlements, including end-of-service benefits (EOSB), leave encashments, and reimbursements, aligned with UAE labor law.
• Ensure compliance on exits – Manage delisting of leavers from MOHRE, Immigration, and Insurance systems, as well as deactivation from company databases, reducing compliance risks and safeguarding company records.
• Respond to queries effectively – Serve as the first point of contact for HR operational queries, providing accurate policy-based guidance to employees, managers, and external stakeholders while ensuring issues are resolved promptly.
• Manage SIM card issuance – Coordinate the allocation, activation, and reconciliation of company SIM cards, ensuring proper record-keeping and cost management.
• Administer employee benefits – Oversee benefit management processes (medical insurance, allowances, wellness programs, etc.) for all UAE employees, ensuring timely enrollment, renewals, and compliance.
• Provide accurate payroll inputs – Ensure Payroll receives correct and timely information on new joiners, leavers, monthly bank account details, and other compensation-related inputs to prevent delays or errors.
• Organize and maintain records – Ensure all employee files (hardcopy and digital) are complete, compliant, and audit-ready, aligned with UAE Mainland regulations and internal policies.
• Prepare reports and dashboards – Develop and maintain reports on key HR operations metrics (onboarding, offboarding, compliance, volumes, turnaround times) to support decision-making and demonstrate operational effectiveness.
• Streamline recurring tasks – Review and simplify high-volume, repetitive HR processes (e.g., document collection, data entry, benefits enrollment) by recommending and implementing efficiency improvements.
• Support audits and inspections – Prepare and present accurate documentation during internal audits, external inspections, and government reviews to ensure compliance with company policies and UAE labor law.
• Drive automation and digitization – Contribute to HR system enhancements, automation initiatives, and digitization projects, ensuring operational processes are lean, error-free, and scalable.

Qualifications

Qualifications & experience:

• Bachelor’s degree in Business, Human Resources, or related field.
• 3–5 years of experience in People Operations/HR roles within the UAE Mainland.
• Solid understanding of MOHRE processes, UAE labor law, and compliance requirements.
• Experience handling high volumes of onboarding/offboarding transactions in a fast-paced environment.
• Proficiency in HR systems, MS Office, and Google Workspace.

Skills and attributes:

• High attention to detail and commitment to accuracy.
• Problem-solving mindset with a focus on process improvement.
• Ability to work under pressure while ensuring deadlines are met.
• Culturally aware and adaptable to a diverse workforce.

Additional Information

Join Our Vibrant Team at City Walk - Where Work Meets Innovation and Fun!

• Cool Workspace: Our City Walk space is more than an office; it’s a creative hub with an atrium, development areas, and lots of greenery. It’s designed to inspire.
• Grow With Us: We’re all about growth and recognition, both professionally and personally. Your journey of development starts here.
• Diverse & Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone’s welcome in our inclusive environment.
• Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.
• Fun & Community: Our company events, cultural outings, and sports activities aren’t just fun; they’re a way to bond with our amazing team.
• Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms and a rooftop with a view, we’ve got perks that make every day better.
• Health & Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.