Associate Client Engagement / Account Manager â IT & Software Delivery

NorthBay Solutions; Abu Dhabi; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A technology consulting firm in the UAE is looking for an Associate Client Engagement / Account Manager to manage client relationships and coordinate with internal teams. The ideal candidate will have 7-10 years of experience in client engagement or account management, preferably in the IT services sector. Key responsibilities include requirement gathering, project monitoring, and supporting pre-sales functions. This role offers a competitive salary and a flexible hybrid work model.

Benefits

Competitive salary

Flexible hybrid work model

Collaborative technology-driven environment

Exposure to digital transformation projects

Qualifications

• 7-10 years of experience in client engagement, account management, or project coordination in IT services.
• Solid understanding of software development life cycle (SDLC) and agile delivery processes.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the key liaison for assigned clients, building long-term relationships.
• Lead client discussions to gather, document, and validate requirements.
• Assist in preparing proposals, pitch decks, and responses to RFPs.

Skills

Client engagement

Account management

Requirement gathering

Stakeholder communication

Project coordination

Agile delivery

Jira

Asana

Education

Bachelor's degree in IT, Computer Science, Business, or a related field

Tools

Salesforce

HubSpot

Confluence

Job description

Location:

Hybrid United Arab Emirates (UAE) Candidate must be based in the UAE and available for in-person client meetings as needed.

Experience Required:

7 to 10 Years

About the Role:

We are seeking a proactive and client-focused Associate Client Engagement / Account Manager to join our growing team in the UAE. This hybrid role is ideal for professionals with a background in IT consulting or software development who can manage client relationships while effectively coordinating with internal teams. You will play a key role in requirement gathering project alignment and supporting pre-sales and delivery functions.

Key Responsibilities:

Client Engagement & Account Management

• Serve as the key liaison for assigned clients building and maintaining long‑term relationships.
• Understand client business needs and align technology solutions accordingly.
• Conduct regular client meetings and ensure high satisfaction and retention.
• Identify opportunities for upselling and cross‑selling services.

Requirement Gathering & Internal Coordination

• Lead client discussions to gather document and validate business and technical requirements.
• Translate requirements into actionable tasks for development design QA and PM teams.
• Work closely with internal stakeholders to ensure clarity and alignment on deliverables timelines and scope.
• Help prioritize tasks based on business impact and client expectations.

Sales & Pre‑Sales Support

• Assist in preparing proposals pitch decks and responses to RFPs/RFIs.
• Collaborate with sales and solution architects to develop tailored service offerings.
• Participate in presentations and solution walkthroughs with clients.

Delivery Oversight & Project Monitoring

• Monitor project status, elevate risks or delays and ensure alignment with client expectations.
• Support the project team in tracking milestones and deliverables.
• Report project health KPIs and account performance to leadership.

Requirements:

• 710 years of experience in client engagement account management business analysis or project coordination in the IT services or software development domain.
• Solid understanding of software development life cycle (SDLC) and agile delivery processes.
• Strong skills in requirement gathering documentation and stakeholder communication.
• Ability to liaise between technical and non‑technical stakeholders.
• Familiarity with project management tools like Jira Trello Asana etc.
• Excellent verbal and written communication skills.
• Experience in the UAE or GCC region is preferred.
• Bachelors degree in IT Computer Science Business or a related field.

Preferred Skills:

• Experience with CRM and collaboration tools (e.g. Salesforce HubSpot Confluence).
• Exposure to cloud‑based or enterprise software solutions.
• Background in business analysis functional consulting or technical pre‑sales is a plus.

What We Offer:

• Competitive salary
• Flexible hybrid work model
• A collaborative technology‑driven environment
• Exposure to cutting‑edge digital transformation projects across industries