Assistant Welcome Experience Manager

Marriott Hotels & Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company located in Dubai is seeking a Manager to oversee guest check-ins and staff management. The successful candidate will be responsible for ensuring customer satisfaction, effectively processing payments, and training employees. Candidates should possess a high school diploma or G.E.D. equivalent and a minimum of 1 year of related work experience. This role emphasizes excellent communication and teamwork skills.

Qualifications

• Minimum 1 year of related work experience.
• Experience in customer-facing roles is highly recommended.

Responsibilities

• Process guest check-ins and manage room assignments.
• Assist management in hiring, training, and coaching staff.
• Anticipate and address guests' service needs.

Skills

Customer service

Communication

Problem-solving

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Assist staff with expediting problem payments (e.g. problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest checkins by confirming reservations, assigning rooms and issuing and activating room keys. Process all payment types such as room charges, cash, checks, debit or credit. Set up accurate accounts for each guest upon check-in (i.e. separate rooms/tax/incidentals compensation). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individuals or departments (e.g. Bellperson Housekeeping) as necessary to resolve guest call requests or problems. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit or walk for an extended period of time. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer and is committed to hiring a diverse workforce and sustaining an inclusive people‑first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

Manager