Assistant Store Manager

Mohamed Hilal Group; Sharjah; On-site; AED 200,000 - 300,000; Full time

Job summary

An established retail company is seeking a proactive Assistant Store Manager to support daily store operations. This role is essential in driving sales, enhancing customer satisfaction, and optimizing performance. The ideal candidate will have proven experience in a retail supervisory role with strong leadership skills and analytical abilities. Key responsibilities include coordinating customer service operations, managing inventory, and guiding a team to achieve performance goals. This position is located in Sharjah, UAE.

Qualifications

• Proven experience as a Retail Assistant Manager or in a similar supervisory retail role.
• Experience with recruiting, coaching, and performance evaluation.
• Strong understanding of financial principles and sales performance.

Responsibilities

• Assist the Store Manager in planning and executing strategies to attract and retain customers.
• Coordinate daily customer service operations, including sales processes.
• Prepare and analyze retail data reports.

Skills

Leadership skills

Customer service standards

Analytical skills

Problem-solving abilities

Tools

MS Excel

Job description

We are seeking a proactive and customer-focused Assistant Store Manager to support the Store Manager in overseeing daily store operations at HOB. This role plays a key part in driving sales, enhancing customer satisfaction, optimizing store performance, and leading the team to achieve operational excellence. The ideal candidate will possess strong leadership skills, a deep understanding of retail operations, and the ability to analyze data to support business decisions.

Key Responsibilities

• Assist the Store Manager in planning and executing strategies to attract and retain customers.
• Coordinate daily customer service operations, including sales processes, order handling, and payment transactions.
• Track and report on weekly, monthly, quarterly, and annual business objectives.
• Monitor and maintain store inventory to ensure optimal stock levels.
• Evaluate employee performance and identify staffing, hiring, and training needs.
• Supervise, guide, and motivate team members to achieve high levels of performance.
• Communicate with clients to assess their needs and ensure an exceptional customer experience.
• Analyze consumer behavior and adjust product placement and positioning as needed.
• Handle customer complaints professionally and ensure timely issue resolution.
• Research market trends and new products to keep store merchandise up-to-date.
• Prepare and analyze retail data reports, including sales, revenue, expenses, and competitor insights.

Qualifications

• Proven experience as a Retail Assistant Manager or in a similar supervisory retail role.
• Experience with recruiting, coaching, and performance evaluation.
• Strong understanding of financial principles, sales performance, and customer service standards.
• Excellent numerical and analytical skills with the ability to prepare and interpret reports, spreadsheets, and sales metrics.
• Proficient in MS Office applications, especially MS Excel.
• Strong communication, leadership, and problem-solving abilities.
• Ability to work in a fast-paced environment and handle operational challenges effectively.