Assistant Sales Manager: Guest Experience & Upsell

Marriott Hotels Resorts; Abu Dhabi Emirate; On-site; AED 40,000 - 55,000; Full time

Job summary

A leading hospitality chain in Abu Dhabi is looking for a dedicated individual to enhance guest satisfaction in a rewarding environment. The ideal candidate will possess strong sales techniques and conflict resolution skills, with at least 2 years of related experience. Responsibilities include resolving guest requests, promoting loyalty programs, and assisting in employee training. Candidates should have a high school diploma and a commitment to exceptional customer service. Join a diverse workforce that values inclusivity and teamwork.

Qualifications

• At least 2 years of related work experience in a customer service role.
• Ability to communicate clearly and professionally with guests.
• Strong customer focus and ability to anticipate guests' needs.

Responsibilities

• Resolve guest calls, requests, or problems professionally.
• Promote brand awareness and loyalty programs.
• Assist management in training and motivating employees.

Skills

Sales techniques

Conflict resolution

Customer service

Team collaboration

Education

High school diploma or G.E.D. equivalent

Job description

A leading hospitality chain in Abu Dhabi is looking for a dedicated individual to enhance guest satisfaction in a rewarding environment. The ideal candidate will possess strong sales techniques and conflict resolution skills, with at least 2 years of related experience. Responsibilities include resolving guest requests, promoting loyalty programs, and assisting in employee training. Candidates should have a high school diploma and a commitment to exceptional customer service. Join a diverse workforce that values inclusivity and teamwork.