Assistant Room Reservation Manager

Minor International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking an Assistant Room Reservation Manager to enhance reservations operations, train team members, and ensure customer satisfaction. The ideal candidate will have a college degree in hotel management and at least 3 years of relevant experience. Strong leadership skills and attention to detail are essential for maximizing revenue and maintaining high service standards.

Qualifications

• 3 years experience in hotel reservations and rooms divisions.
• Familiarity with distribution channels.
• Understanding regional market dynamics.

Responsibilities

• Drive performance and efficiency of the Reservations Team.
• Ensure compliance with all SOPs.
• Monitor performance to maintain service standards.

Skills

Leadership

Attention to detail

Understanding of hotel operations technology

Education

College degree in hotel management

Tools

PMS

RMS

Job description

Company Description

Themes from the adventurer Ibn Battuta's travels influence the architecture and style of the property, with intricate design. This 5-star hotel in Dubai is ideally located for travelers who wish to take advantage of all Dubai has to offer, with shopping and beaches close by. Choose Oaks Ibn Battuta Gate for your city stay in Dubai.

For travelers seeking freedom, independence, and space. Oaks Hotels & Resorts offers spacious contemporary serviced studios and suites across Australia, New Zealand, Asia, and the Middle East. Effortless short or long stays unfold with peace of mind and all the essential comforts.

Job Description

As Assistant Room Reservation Manager, you will play a key role in driving the performance and efficiency of the Reservations Team. You will ensure full compliance with all SOPs, actively train and coach team members, and consistently monitor their performance to maintain high service standards. You will oversee and enhance all reservations operations, ensuring accuracy in bookings while maximizing revenue opportunities and ensuring the satisfaction of both guests and team members. You will review and monitor daily arrivals, ensuring all guest requests are accurately communicated and actioned. You will support Revenue Management in inventory control, including managing allotments, group blocks, and rate codes across all relevant systems. You will also take ownership of driving upselling initiatives and ensure optimal utilization of all distribution channels, such as IBE, GDS, Tour Operators, Small Luxury Hotels, and Regional and Corporate Sales Offices. This role requires strong leadership, attention to detail, and a commitment to delivering a smooth and efficient reservations experience that contributes to the overall success of the hotel.

Qualifications

• College degree in hotel management.
• 3 years experience in hotel reservations and rooms divisions.
• Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
• Understand the dynamics of regional & local market, local competitors and events of the destination.

Additional Information

Reporting into Revenue Manager