Assistant Restaurant Manager - Speciality Restaurant

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel chain in Dubai is seeking a Restaurant Manager to oversee the Speciality Restaurant's operations. The ideal candidate will lead staff, manage customer complaints, and ensure high service standards. Requirements include a degree in Hotel Restaurant Management or equivalent and 2-3 years of hotel experience, alongside excellent leadership, organizational, and communication skills. This role provides an opportunity to enhance guest experiences in a prestigious environment.

Qualifications

• Minimum 2 - 3 years hotel experience required.
• Excellent reading, written, and oral proficiency in English.
• Well-presented and professionally groomed at all times.

Responsibilities

• Manage overall operation of the Speciality Restaurant.
• Supervise the work of all employees in the restaurant.
• Handle complaints and make effective service recovery.
• Conduct daily roll plays and monitor grooming standards.
• Schedule employees to maintain service standards within budget.

Skills

Leadership

Motivational Skills

Interpersonal Skills

Attention to Detail

Organizational Skills

Education

Degree in Hotel Restaurant Management or equivalent

Job description

Company Description

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences. Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

Raffles the Palm

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

Job Description

To manage the overall operation of the Speciality Restaurant, following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development.

Key Roles & Responsibilities

• Motivate, discipline, direct and supervise the work of all employees in the restaurant
• Develop and maintain training programs to ensure a high degree of staff professionalism
• Manage day-to-day operations of the restaurant
• Handle complaints and make effective service recovery
• Ensure standards are being followed in accordance with F&B policies and procedures
• Ensure all employees have full product knowledge
• Regularly inspect food & beverage quality
• Follow established and proper Accounting procedures
• Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
• Conduct daily roll plays and ensure employees adhere to grooming standards
• Develop maintenance schedules
• Liaise with stewarding on inventory and breakage control
• Maintain daily log book maintaining clear and concise information on the operations.
• Establish guest database with preference records of regular guests
• Schedule employees to maintain Hotel’s service standards within budgeted labour costs
• Assign responsibilities to subordinates and conduct regular performance checks
• Implement weekly cleaning schedules for operating equipment
• Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department
• Control stock of all equipment in the restaurant
• Constantly monitor staff's appearance, attitude and degree of professionalism

Qualifications

• Degree in Hotel Restaurant Management or equivalent

Experience

Minimum 2 - 3 years Hotel experience

Additional Information

• Excellent reading, written and oral proficiency in English
• Experienced in all aspects of restaurant service
• Must be well-presented and professionally groomed at all times
• Excellent leader and trainer with strong motivational skills
• Strong interpersonal skills and attention to detail
• High degree of professionalism, sound human resources management capabilities, business acumen, energy and determination
• Proven organizational skills, able to set and meet deadlines with quality results