Assistant Relationship Manager - Business Banking

Emirates Islamic Bank; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in the UAE is seeking a professional to manage and enhance their commercial portfolio. Key responsibilities include developing strong client relations, ensuring compliance with regulations, and monitoring service quality. The ideal candidate should have a Bachelor's degree and 3+ years of relevant experience. This role offers a competitive salary package and a strong emphasis on work-life balance, alongside career development opportunities and private healthcare.

Benefits

Competitive salary package

Strong emphasis on work-life balance

Generous annual leave

Private healthcare

Preferential banking facilities for employees

Qualifications

• 3+ years of experience in a similar role.

Responsibilities

• Manage and enhance the commercial portfolio.
• Develop relations with clients to optimize facilities utilization.
• Monitor client satisfaction and service quality levels.
• Ensure compliance with regulatory requirements.

Skills

Client relationship management

Banking products knowledge

Risk analysis

Education

Bachelor's degree

Job description

Job Responsibility:

• To manage and enhance the existing commercial portfolio which contribute actively to the business targets and revenue goals of the team.
• Develop and maintain strong working relations with all existing clients at key level to optimize the utilization of approved facilities.
• Migrate Mass client and introduce them to IBB products.
• Direct contact with customers for processing of transactions, collection of documents, etc
• Accountable for regular monitoring of client satisfaction and service quality levels by ensuring that client expectations are consistently met and exceeded.
• Handle quality and control issues pertaining to the portfolio.
• Solid knowledge of products and services and competent in discussing the full range of IBB banking products and services available to clients including basic banking products, trade services products, lending products and financial advisory.
• To be an effective "trusted advisor" in the delivery of services to clients, ensuring the optimum financial solution is delivered to clients in all times.
• To keep up-to-date of market trends, customer preference and new products, as well as to regularly monitor activity by key competitors.
• to ensure compliance with regulatory requirements.
• Identify and analyze the areas of potential risk under the portfolio and report them.
• Follow up with client to make sure all source documents such as Trade license, Passport copy and Visa residence are valid and updated in system accordingly.
• To proactively offer customers under the assigned portfolio to capture higher share of wallet by cross‑selling products and services.
• To cross sell/refer business to other areas of the bank (e.g liability, asset, treasury, cash management, investment, other services.
• Adherence to applicable policies and procedures to safeguards the bank interests.

Job Skills & Qualifications:

• Bachelors Graduate
• 3+ years of experience in similar role

What we offer you:

• Competitive salary package
• Strong emphasis on work‑life balance and wellbeing across the bank
• World‑class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare

Preferential banking facilities for employees

EIB