Assistant Manager Public Relations Officer

Delivery Hero SE; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading food delivery company in Dubai seeks an Assistant Manager, Public Relations Officer (PRO) to manage visas, work permits, and ensure regulatory compliance across MENA. The ideal candidate has 5–8 years of experience, strong knowledge of local labor laws, and the ability to support diverse employees. Responsibilities include liaising with government authorities and maintaining accurate compliance documentation. This is a vital role in a dynamic, multi-country environment.

Qualifications

• 5–8 years of experience in a PRO, government relations, or people operations role.
• Hands-on experience managing visas, work permits, and social insurance within the MENA region.
• Strong knowledge of local labor laws, immigration regulations, and government procedures.

Responsibilities

• Manage and execute all visa, work permit, residency, and immigration-related processes.
• Coordinate with government authorities, embassies, and immigration offices.
• Provide guidance and support to employees on visa and regulatory matters.

Skills

Managing visas

Government relations

Attention to detail

Knowledge of local labor laws

Experience with blue-collar and white-collar employees

Job description

Company Description

As part of the Delivery Hero Network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, Bahrain, Oman, Qatar, Jordan and United Arab Emirates. With more than 1,500+ employees, 4 million users, 15,000+ brands and 400,000 daily orders, we are just getting started

Job Description

The Assistant Manager, Public Relations Officer (PRO) will be responsible for managing and executing visa, work permit, social insurance, and regulatory compliance processes for employees across 8 countries in the MENA region. This role will act as a key liaison between the organization and government authorities, immigration offices, and external service providers, ensuring full compliance with local labour and immigration regulations.

The role requires strong operational expertise, attention to detail, and the ability to support both blue-collar and white-collar employee populations in a multi-country environment.

Visas, Work Permits & Immigration

• Manage and execute all visa, work permit, residency, and immigration-related processes for employees across assigned MENA countries
• Coordinate with government authorities, embassies, and immigration offices to ensure timely processing and approvals
• Maintain accurate tracking of visa statuses, renewals, and expirations
• Ensure compliance with country-specific immigration laws and requirements

Social Insurance & Statutory Compliance

• Manage social insurance, pension, and statutory benefit registrations, contributions, and deregistrations
• Coordinate with payroll and finance teams to ensure accurate and timely submissions
• Stay updated on regulatory changes and proactively implement required updates

Regulatory & Government Liaison

• Act as the primary point of contact with labor offices, immigration departments, and other government entities
• Support company registrations, renewals, and official documentation as required
• Ensure all employee records and submissions meet local regulatory standards

Employee & Stakeholder Support

• Provide guidance and support to employees and managers on visa, work permit, and social insurance matters
• Collaborate closely with HR, payroll, legal, and external vendors to ensure smooth execution of processes
• Support onboarding and offboarding activities related to government and regulatory requirements

Reporting & Documentation

• Maintain accurate records, trackers, and documentation for audits and internal reviews
• Prepare regular reports on visa status, compliance, and regulatory metrics
• Support internal and external audits related to immigration and social insurance

Qualifications

• 5–8 years of experience in a PRO, government relations, or people operations role
• Hands‑on experience managing visas, work permits, and social insurance within the MENA region
• Strong knowledge of local labor laws, immigration regulations, and government procedures
• Experience supporting both blue‑collar and white‑collar employees
• Proven experience dealing directly with government authorities and external service providers