Assistant Manager - Learning and Development - Jumeirah Al Qasr

Jumeirah; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hospitality organization in the United Arab Emirates is seeking an Assistant Manager for Learning and Development. This role involves coordinating training programs, supporting quality audits, and ensuring compliance with service standards. The ideal candidate should possess a bachelor's degree in HR or a related field and have 1-2 years of experience in training coordination. Benefits include comprehensive healthcare, career development opportunities, and competitive salaries in AED.

Benefits

Supportive workplace environment

Access to Learning & Development programs

Colleague discounts on hotel stays

Comprehensive healthcare coverage

Competitive tax-free salary in AED

Qualifications

• 1-2 years in Quality, Learning & Development, or HR roles.
• Excellent organizational skills to manage multiple tasks.
• Fluency in English is required.

Responsibilities

• Support internal and external quality audits.
• Coordinate On-Job Trainings with Department Trainers.
• Analyze training and audit data for operational improvement.

Skills

Organizational skills

Communication skills

MS Office Suite proficiency

Attention to detail

Proactive attitude

Education

Bachelor’s degree in human resources or related field

Tools

Data management tools

Job description

Assistant Manager - Learning and Development - Jumeirah Al Qasr

United Arab Emirates

Trending

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

About Madinat Jumeirah:

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

The main duties and responsibilities of this role include:

• Support all internal and external quality audits (Forbes, LQA, internal inspections); review reports, monitor Medallia trends, track action plans, and follow up with departments to close gaps.
• Coordinate with Department Trainers to plan, deliver, and track On-Job Trainings; ensure consistency with Forbes and LQA service standards and brand behaviours.
• Maintain and update learning and quality systems (Tahweel, Axonify, audit trackers, Medallia dashboards) and ensure all activities are accurately logged.
• Analyze training, audit, and Medallia data to produce monthly insights that support operational improvement and quality enhancement.
• Work with Operations, HR, Department Heads, and external training partners to support quality initiatives, learning sessions, and compliance.
• Ensure adherence to L&D and Quality SOPs, HSE, grooming, and brand standards while driving continuous improvement across departments.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 1-2 years of experience in Quality, Learning & Development, Human Resources, or a similar administrative or training coordination role
• Bachelor’s degree in human resources, Business Administration, Education, or a related field.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) and data management tools.
• Excellent organizational, communication, and coordination skills with strong attention to detail.
• Demonstrates a proactive, collaborative, and service-oriented attitude with the ability to multitask and meet deadlines.
• Fluency in English is required.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax‑free salary paid in UAE Dirhams (AED)