Assistant Manager CRM

Info Resume Edge; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A real estate development firm in Dubai is seeking an Assistant Manager – CRM. This role is crucial for managing customer relationships post-sales, ensuring satisfaction, and handling documentation. Ideal candidates will have a Bachelor's degree and 4-7 years in CRM within real estate, alongside excellent communication and organizational skills. Proficiency in MS Office and CRM software is necessary, as you will coordinate with multiple teams and provide effective resolutions to customer queries.

Qualifications

• Minimum 4–7 years of experience in CRM within a real estate developer firm.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage the end-to-end customer relationship process from booking to handover.
• Coordinate with sales, finance, projects, and legal teams to resolve customer queries.
• Handle customer documentation and agreement execution.
• Ensure timely updates to customers regarding project progress.
• Address customer concerns and provide effective resolutions.
• Generate reports and MIS for management review.

Skills

Excellent communication skills

Interpersonal skills

Organizational skills

Problem-solving abilities

Proficiency in MS Office

CRM software proficiency

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office

CRM software

Job description

Overview

We are seeking a proactive and customer-focused Assistant Manager – CRM with prior experience in the real estate development sector. The role involves managing post-sales activities, ensuring high customer satisfaction, handling documentation, and maintaining effective communication between customers and internal teams.

Responsibilities

• Manage the end-to-end customer relationship process from booking to handover.
• Coordinate with sales, finance, projects, and legal teams to resolve customer queries.
• Handle customer documentation, agreement execution, and payment follow-ups.
• Ensure timely updates to customers regarding project progress and possession timelines.
• Address customer concerns and provide effective resolutions.
• Support in CRM data management and maintaining accurate records.
• Assist in planning and executing customer engagement initiatives.
• Generate reports and MIS for management review.

Qualifications

• Bachelors degree in Business Administration or related field.
• Minimum 4–7 years of experience in CRM within a real estate developer firm (mandatory).
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Proficiency in MS Office and CRM software.
• Ability to work under pressure and meet deadlines.