Assistant Guest Relation Manager

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Guest Relations Manager to oversee guest inquiries and enhance guest satisfaction. The ideal candidate should have 5–7 years of experience in a four or five-star hotel, with expertise in front office operations and guest services. Responsibilities include training staff, managing guest relations budgets, and collaborating with various departments to ensure exceptional service. This is a full-time position and Turkish language skills are preferred.

Qualifications

• 5–7 years experience in a 4–5 star Hotel.
• Previous experience in Front Office or Guest Services.

Responsibilities

• Assist in managing guest inquiries requests and complaints.
• Support the Front desk team in coordinating guest services.
• Oversee check-in and check-out processes.
• Collaborate with departments to fulfill guest needs.
• Train and mentor guest relations staff.
• Monitor and analyze guest feedback.

Skills

Good Communication skills

Knowledge of Front Office Systems

Education

Diploma or degree in vocational hospitality

Job description

Responsibilities

• Assist in managing guest inquiries requests and complaints in a timely and professional manner
• Support the Front desk team in coordinating guest services and activities
• Oversee check-in and check-out processes ensuring smooth and efficient operations
• Collaborate with other departments to fulfill guest needs and resolve issues
• Train and mentor guest relations staff to maintain high service standards
• Assist in creating and implementing guest satisfaction initiatives
• Monitor and analyze guest feedback to identify areas for improvement
• Participate in special events and VIP guest arrangements
• Ensure compliance with hotel policies and local regulations
• Assist in managing the guest relations budget and resources

Qualifications

• RequiredEducationandExperience: Diploma or degree in vocational hospitality 5–7 years experience in 45-star Hotel
• Have knowledge of the hotel rate codes package segmentation discounts and how to handle each.
• Previous experience in Front Office or Guest Services
• Good Communication skills
• Experience with Front Office Systems

Additional Information

• Preferably Turkish Speaker.

Remote Work

No

Employment Type

Full-time