Assistant Front Office Manager

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company in Dubai is seeking an Assistant Front Office Manager to supervise the Front Office Team and ensure exceptional guest experiences. Responsibilities include overseeing operations, improving guest satisfaction, and maintaining high standards. The ideal candidate has supervisory experience and strong leadership skills. This role is a full-time position with opportunities for growth within a prestigious brand.

Qualifications

• Previous supervisory experience in Front Office within hotel or retail.
• Commitment to delivering high level of customer service.
• Flexibility to respond to a variety of work situations.

Responsibilities

• Assist Front Office Manager in overseeing operations.
• Evaluate levels of Guest satisfaction and focus on improvements.
• Ensure regular and VIP Guests are recognized.

Skills

Supervisory experience in Front Office

High level of IT proficiency

Excellent leadership skills

Interpersonal and communication skills

Commercial awareness and sales capabilities

Ability to work under pressure

Job description

Overview

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. This role is based at DoubleTree by Hilton Jumeirah Beach, Dubai.

Responsibilities

• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
• Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
• Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

Note: Note: What will it be like to work for Hilton?

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Job: Guest Services, Operations, and Front Office