Assistant Cafe Manager

Ounass; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury retail brand in Dubai is seeking an Assistant Cafe Manager to support daily operations and maintain exceptional service standards in the café. The ideal candidate will have strong communication skills and a deep understanding of luxury service standards. This role involves leading a team, ensuring smooth service flow, and enhancing guest satisfaction. Opportunities for growth and development are available within a fast-paced, innovative e-commerce environment.

Benefits

Opportunities for growth and development

Supportive team culture

Fast-paced work environment

Qualifications

• Deep understanding of luxury service standards and customer engagement.
• Flexibility to work weekends, holidays, and varied shifts.

Responsibilities

• Oversee day-to-day café operations, including opening/closing procedures.
• Assist the Café Manager with sales tracking, reporting, and cost control.
• Maintain exceptional cleanliness, product presentation, and ambiance.
• Handle guest feedback with professionalism and discretion.
• Supervise front-of-house and café team members during shifts.

Skills

Strong communication

Interpersonal skills

Understanding of luxury service standards

Knowledge of specialty coffee

Ability to manage time effectively

Job description

Overview

Job Purpose: We are seeking a polished and service-focused Assistant Cafe Manager to support the daily operations of the café within our luxury retail store. This role is essential in maintaining exceptional service standards, ensuring operational excellence, and delivering a seamless, elevated guest experience that reflects the sophistication and values of our brand. The Assistant Café Manager will lead by example on the floor while supporting the Café Manager in team supervision and service execution.

What You Will Be Doing

• Oversee day-to-day café operations, including opening/closing procedures
• Assist the Café Manager with sales tracking, reporting, and cost control
• Support implementation of promotions, seasonal menus, and special activations
• Ensure POS accuracy and cash handling procedures are followed
• Maintain exceptional cleanliness, product presentation, and ambiance
• Handle guest feedback with professionalism and discretion
• Act as the primary point of contact on shift, ensuring smooth service flow and guest satisfaction
• Supervise front-of-house and café team members during shifts, ensuring roles are clearly executed
• Ensure service rituals, grooming standards, and guest interactions consistently align with brand guidelines
• Assist with onboarding and on-the-job coaching of new team members to ensure service standards are met
• Monitor stock levels during service and flag replenishment needs to the Café Manager

What We Are Looking For

• Strong communication, and interpersonal skills.
• Deep understanding of luxury service standards and customer engagement.
• Knowledge of specialty coffee, premium food offerings, and café operations preferred
• Ability to build healthy working relations with business executives, vendors, and peers.
• Ability to effectively manage time spent on various tasks and prioritize.
• Flexibility to work weekends, holidays, and varied shifts

What\'s In It For You

• The chance to work in a fast-paced, innovative e-commerce environment
• Opportunities for growth and development in the beauty industry.
• A supportive team culture that values creativity and excellence.