Assistant

Abroad Work; Dubai; On-site; AED 60,000 - 75,000; Full time

Job summary

A transportation services provider in Dubai is seeking a Senior Customer Service Assistant to provide effective administrative support and customer service for the Transport Control Centre. The ideal candidate will communicate with internal and external stakeholders, ensure accurate maintenance of records, and minimize service delays. Strong organizational skills and attention to detail are essential for this role.

Responsibilities

• Provide admin support and customer service functions for all activities related to the Transport Control Centre.
• Communicate with internal and external stakeholders including customers and crew.
• Ensure all systems and records are accurately maintained and service delays are minimised.
• Interact with other departments to ensure data/records and billing are accurately maintained and service delays are minimal.

Job description

SENIOR CUSTOMER SERVICE ASSISTANT (EKAS) - Transport Services - 2400008U

Job Purpose

Responsible to provide effective admin support and customer service functions for all activities related to the Transport Control Centre. Will be responsible for communicating with internal/external stakeholders including customers & crew. Ensuring all systems and records are accurately maintained and service delays are minimised . Will be responsible to interact with other departments and also to ensure all data/records and billing are accurately maintained and service delays are minimal.

Responsibilities

• Provide admin support and customer service functions for all activities related to the Transport Control Centre.
• Communicate with internal and external stakeholders including customers and crew.
• Ensure all systems and records are accurately maintained and service delays are minimised.
• Interact with other departments to ensure data/records and billing are accurately maintained and service delays are minimal.