Area CHB and CRM (Cargo Risk Management) Product Manager

Maersk; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A global logistics leader is seeking a CHB and CRM Product Manager in Dubai to oversee product development strategy and performance. Responsibilities include aligning product strategies with growth plans, securing compliance, driving innovation, and managing product financial performance. Applicants must be UAE Nationals with a strong background in Customs business and leadership skills. The role offers insights into logistics operations and significant opportunities for growth within the company.

Qualifications

• Experience in logistics or supply chain industry is advantageous.
• Strong commercial awareness and understanding of the competitive landscape.
• Ability to prioritize effectively.

Responsibilities

• Align product strategy to the Area business plan.
• Secure product compliance and drive innovation.
• Manage annual budgeting process and financial performance.

Skills

5 years of experience in Customs business

Excellent communication skills

Leadership and management skills

Planning and time management skills

Auditing and monitoring skills

Job description

The CHB and CRM Product Manager is responsible for the product development strategy and product performance management in general. This role is a critical stakeholder to the operational and financial performance of the product level and oversees the growth ambitions of products Area business plan. The geographical coverage of the role include UAE Oman and Qatar countries.

Were only looking for External - UAE National candidates with a family Book.

Responsible for:

• Align the Customs/CRM Product strategy to the overall Area growth business plan.
• Execute global initiatives and strategy.
• Secure product compliance by driving risk mitigation from sales process to onboarding.

Drive growth enablement

• Identify impact zones for growth delivery and provide guidelines to the sales community.
• Increase product visibility to improve product penetration with other products.
• Standardize product and pricing to facilitate commercial (cross-) selling.
• Work closely with sales team to drive pipeline volume conversion.
• Secure product innovation and development to create customer stickiness.
• Define and drive value propositions and capabilities in alignment with the different verticals.

Own product financial performance

• Responsible for product revenue (pricing) GP EBIT and volume.
• Provide the local operations and CX team with guidance, leadership and support on any issues relating to revenue enhancement procedures, standardization or risks to PnL.
• Closely collaborate with product FBP to ensure effective financial management.
• Manage annual product budgeting process.

Accountable for:

• Product PnL
• Pricing
• Product development and capabilities
• Risk mitigation activities to ensure compliance (both global and local requirements)

Key Interdependencies

• Internal stakeholders
• Global/Region Customs/CRM Product team
• Area L&S Product Managers
• Area Sales team
• Area Delivery team
• HRBP / People Advisors
• Area FBP
• External stakeholders
• Customers
• Suppliers if any
• (Customs) Authorities

Critical Competencies

• 5 years of experience in Customs business in an international set up
• Working experience in logistics / supply chain industry is advantageous
• Leadership and management skills
• Excellent communication skills both internal and client facing
• Commercial awareness and a thorough understanding of the competitive landscape
• Excellent planning and time management skills and the ability to prioritize effectively
• Auditing and monitoring outputs and data analysis

Key Metrics

Shared

• Business growth (acquisition/retention)
• Customer satisfaction (NPS)
• Compliance Customs Product (e.g: financial risk exposure

Individual

• Financial performance
• Product penetration into service portfolio
• Effective leadership

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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Required Experience

IC