Arabic-Speaking Senior ServiceNow BA for ITSM/HRSD/CSM

Linking Humans; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading consulting firm in Dubai is seeking a Senior Business Analyst to support enterprise transformation programmes. The role involves working closely with clients to define business requirements and guide stakeholders. Ideal candidates will have strong experience with ServiceNow and excellent communication skills in Arabic and English. The position offers full visa sponsorship and a competitive tax-free salary.

Benefits

Full visa sponsorship

Comprehensive relocation package

Excellent tax-free salary

Qualifications

• Strong ServiceNow business analysis experience is required.
• Excellent communication skills in Arabic and English are essential.

Responsibilities

• Run workshops with business and technical stakeholders.
• Capture, refine, and document detailed requirements.
• Map and optimise processes aligned to ITIL and ServiceNow OOTB.
• Translate business needs into clear user stories for delivery teams.
• Act as a trusted advisor on best practice and platform capability.

Skills

ServiceNow business analysis experience

Excellent Arabic and English communication skills

Ability to run workshops

Experience in ITSM, HRSD or CSM

Job description

A leading consulting firm in Dubai is seeking a Senior Business Analyst to support enterprise transformation programmes. The role involves working closely with clients to define business requirements and guide stakeholders. Ideal candidates will have strong experience with ServiceNow and excellent communication skills in Arabic and English. The position offers full visa sponsorship and a competitive tax-free salary.