Arabic-Speaking IT Infra Service Delivery Lead – Dubai

Intertec Softwares; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT services provider in Dubai is seeking a Technical Service Delivery Manager (Arabic-speaking) to oversee the delivery of IT Managed Services. The ideal candidate should have 18 years in IT with 7 years in senior service delivery roles, strong technical skills, and a proven ability to manage client relationships. Engagement includes managing service delivery, compliance, and governance, while handling escalations diplomatically. This full-time position offers competitive monthly compensation of AED 30,000 - 32,000.

Qualifications

• Fluency in Arabic and English (spoken and written).
• ITIL v3 or v4 Certification is mandatory.
• 18 years in IT with 7 years in Service Delivery (Senior Management roles).
• Experience writing SLA waiver justifications.
• Audit prep experience (SLA, SOC2, ISO, NESA audits).

Responsibilities

• Own and manage day-to-day service delivery.
• Ensure compliance with SLAs and KPIs.
• Interface with client leadership ensuring transparency.
• Lead cross-functional technical teams.
• Manage escalations with OEMs and internal teams.

Skills

IT Experience

Data Center Experience

Problem Management

Network Management

Management Experience

Solaris

Customer Support

ServiceNow

IT Service Management

ITIL

Project Management

Operating Systems

Education

Bachelor's degree in Computer Science or Information Technology

Job description

A leading IT services provider in Dubai is seeking a Technical Service Delivery Manager (Arabic-speaking) to oversee the delivery of IT Managed Services. The ideal candidate should have 18 years in IT with 7 years in senior service delivery roles, strong technical skills, and a proven ability to manage client relationships. Engagement includes managing service delivery, compliance, and governance, while handling escalations diplomatically. This full-time position offers competitive monthly compensation of AED 30,000 - 32,000.