Arabic Call Center Training Manager — Lead Learning

Talents Of Endearment; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent training organization in Dubai is seeking a Training Manager to lead the development and delivery of training programs for Arabic-speaking call center teams. The ideal candidate must be an Emirati national with robust facilitation skills and deep call center operational knowledge. Responsibilities include assessing training needs, creating impactful learning materials, and coaching team leaders. The position offers a competitive salary, professional development benefits, and a clear career progression pathway.

Benefits

Competitive Salary: AED 12,000–15,000 per month

NAFIS Benefits with salary support scheme

Clear career growth pathway to senior roles

Professional environment in Dubai Outsource City

Qualifications

• UAE National (Emirati) with a valid Family Book.
• Experience in call center or customer service environment.
• Experience developing training content.

Responsibilities

• Lead training programs for new hires and existing employees.
• Conduct training needs assessments and skill gap analysis.
• Create training materials and evaluate training impact.

Skills

Strong facilitation and presentation skills in Arabic

Communication, interpersonal and coaching abilities

Analytical mindset

Ability to work collaboratively

Education

Diploma or Bachelor’s degree in relevant field

45 years of experience in training

Tools

MS Office

LMS platforms

Digital training tools

Job description

A prominent training organization in Dubai is seeking a Training Manager to lead the development and delivery of training programs for Arabic-speaking call center teams. The ideal candidate must be an Emirati national with robust facilitation skills and deep call center operational knowledge. Responsibilities include assessing training needs, creating impactful learning materials, and coaching team leaders. The position offers a competitive salary, professional development benefits, and a clear career progression pathway.