Applications Manager

European Association of Zoos and Aquaria; United Arab Emirates; On-site; AED 200,000 - 250,000; Full time

Job summary

A leading entertainment management company in the United Arab Emirates is looking for an expert to support applications like IBM Maximo and Kronos. The ideal candidate will have over 8 years of relevant experience and an IBM MAS certification, ensuring smooth application operation. Responsibilities include first-level user support, application customization, and managing user accounts. Candidates from hospitality or entertainment backgrounds are especially welcome. This role demands strong troubleshooting skills and a passion for customer service.

Qualifications

• 8+ years working with Maximo (functional or techno-functional).
• 3+ years in application management.
• IBM MAS Certified Professional.

Responsibilities

• First-level support for Maximo & Kronos users.
• Configure and customize applications based on business needs.
• Lead testing and UAT sessions.
• Design dashboards, KPIs, workflows, and reports (IBM BIRT).
• Manage user accounts and security roles.
• Support integrations with Oracle Fusion, MSAD, and other tools.
• Deploy and monitor Maximo Application Suite (MAS) using OpenShift.
• Conduct training sessions and documentation for users.

Skills

Strong understanding of asset management

Excellent troubleshooting and customer service skills

Project management capabilities

Change management capabilities

Data analysis

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

IBM Maximo

Kronos

Oracle Fusion

OpenShift

WebSphere

JBoss

Job description

Join Us at Miral Experiences

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.

Your Mission

Ensure the smooth and continuous availability of our IBM Maximo and Kronos applications. You’ll be the first line of support for users, manage vendor relationships, and keep our systems running efficiently—supporting daily operations across our hospitality and entertainment experiences. This is a hands‑on role where you'll work closely with users, vendors, and internal teams to deliver reliable, scalable, and user‑friendly solutions.

What You’ll Be Doing

• First-level support for Maximo & Kronos users
• Configure and customize applications based on business needs
• Lead testing and UAT sessions
• Design dashboards, KPIs, workflows, and reports (IBM BIRT)
• Manage user accounts and security roles
• Support integrations with Oracle Fusion, MSAD, and other tools
• Deploy and monitor Maximo Application Suite (MAS) using OpenShift
• Administer WebSphere, JBoss, and containerized environments
• Conduct training sessions and documentation for users

What You’ll Bring

Must-Haves:

• Bachelor’s degree in Computer Science, IT, or related field
• IBM MAS Certified Professional
• 8+ years working with Maximo (functional or techno-functional)
• 3+ years in application management

Nice-to-Haves:

• Experience with Kronos or similar payroll systems
• Background in the hospitality or entertainment industry
• Oracle/SQL database administration
• Familiarity with cloud, networking, and IT infrastructure

Skills That Set You Apart

• Strong understanding of asset management
• Excellent troubleshooting and customer service skills
• Project management and change management capabilities
• Ability to train and support users effectively
• Experience with ITSM best practices and data analysis

Ready to Make an Impact?

If you're passionate about people, service, and creating a workplace where colleagues feel supported and valued — we’d love to hear from you. Apply now and take the next step in your career with Miral Experiences — where your work helps shape unforgettable moments every day.