Application Production Support Specialist

Atribs Metscon Group; Dubai; On-site; AED 220,000 - 331,000; Full time

Job summary

A leading IT services provider in Dubai seeks an experienced IT professional with a Bachelor's in Computer Science and at least 5 years of relevant experience. The candidate should possess skills in application troubleshooting, configuration, and proactive monitoring within an ITIL framework. The role requires handling critical production issues and a willingness to work extended hours during incidents. Candidates with knowledge of TCS BaNCS application and shell scripting are preferred.

Qualifications

• 5 years of experience at a relevant Technical position in large organizations.
• Experience in Application production support within the ITIL Framework.
• Able to handle pressure and support critical production issues.

Responsibilities

• Experience in troubleshooting, configuration and maintenance of applications.
• Resolution of tickets with quality and within SLA.
• Willing to work extended hours during critical incidents.

Skills

Application troubleshooting

Configuration and maintenance

Application performance tuning

Proactive monitoring

Shell scripting

Java

Oracle

Spring

Hibernate

Education

Bachelor's of Computer Science

Relevant Industry Standard Certification

Job description

A leading IT services provider in Dubai seeks an experienced IT professional with a Bachelor's in Computer Science and at least 5 years of relevant experience. The candidate should possess skills in application troubleshooting, configuration, and proactive monitoring within an ITIL framework. The role requires handling critical production issues and a willingness to work extended hours during incidents. Candidates with knowledge of TCS BaNCS application and shell scripting are preferred.