Apple Support

Kats Recruitment; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment agency is seeking an experienced Apple Support specialist for a role in Abu Dhabi, focusing on troubleshooting and providing technical assistance for Apple products used by the Royal Family and associated staff. Key qualifications include experience with Apple products, strong communication skills, and the ability to explain technical concepts clearly. This full-time position offers comprehensive benefits including relocation assistance and a high-standard professional environment.

Benefits

Visa medical insurance

Comprehensive relocation assistance

Annual flight tickets

3045 days paid leave plus public holidays

Career growth and training opportunities

Qualifications

• Proven experience providing technical support for Apple products.
• Strong knowledge of macOS and iOS operating systems.
• Excellent troubleshooting skills for Apple hardware and software.

Responsibilities

• Provide expert technical support for Apple hardware and software.
• Assist users with device setup and data migration.
• Troubleshoot and resolve issues related to Apple products.

Skills

Technical support for Apple products

Troubleshooting skills

Good communication skills

Interpersonal skills

Job description

Role Overview

We are seeking an experienced Apple Support specialist to provide dedicated technical assistance and support for Apple products and services used by the Royal Family of Abu Dhabi and associated staff. The role focuses on troubleshooting setup maintenance and ensuring a seamless user experience with Apple devices and software.

Key Responsibilities

• Provide expert technical support for Apple hardware (MacBooks, iMacs, iPhones, iPads, Apple Watch) and software (macOS, iOS, watchOS, tvOS and related applications)
• Assist users with device setup configuration and data migration
• Troubleshoot and resolve hardware, software and connectivity issues related to Apple products
• Perform routine maintenance and updates on Apple devices
• Educate users on Apple product features and best practices
• Maintain inventory of Apple devices and related accessories

Must-Have Qualifications

• Proven experience providing technical support for Apple products and ecosystems
• Strong knowledge of macOS and iOS operating systems, iCloud and Apple applications
• Excellent troubleshooting skills for Apple hardware and software
• Ability to explain technical concepts clearly to non-technical users
• Good communication and interpersonal skills in English
• Female candidates only
• EU passport required

Nice-to-Have

• Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT) certification
• Experience supporting VVIPs or in a private household/executive support environment
• Arabic language skills

What We Offer

• Interview date: Mid-June 2025 (interviews planned around June 17 - main meetings in Bucharest if possible otherwise Zoom/Teams)
• Contract duration: Minimum 2 years
• Workload: Full-time 6 days per week
• Location: On-site Abu Dhabi UAE
• Languages: English required (Arabic a plus)

Additional Benefits

• Visa medical insurance and comprehensive relocation assistance
• Initial accommodation provided
• Local transportation covered
• Annual flight tickets
• 3045 days paid leave per year plus 14 public holidays
• Permanent role with career growth and training opportunities
• High-standard confidential and professional work environment