Business Analyst Third Party Channels

First Abu Dhabi Bank; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading bank in the UAE is looking for a professional to oversee and guide third-party support teams in card management at their Dubai office. The role involves generating reports, ensuring timely payments, and supervising support staff. Ideal candidates should possess a Bachelor's degree in Finance or related fields and have at least 3 years of experience in consumer banking, along with strong communication and analytical skills. This is a full-time position with no remote work option.

Qualifications

• At least 3 years of experience in consumer banking in a similar role.

Responsibilities

• Oversee third-party support teams on cards.
• Ensure payment reconciliations based on SLAs.
• Generate reports for third-party vendors.
• Train and supervise new support staff.

Skills

Good communication skills

Good analytical skills

Understanding of banking industry trends

Good market awareness of product range

Education

Bachelor's Degree in Finance, Banking, or related field

Job description

JOB PURPOSE:

• Role holder is assigned to oversee and guide third-party support teams on cards based in FAB office.
• To ensure daily reports are sent to third party partners on cards achievement
• To ensure the payments are reconciled & payments take place based on SLA agreed with Vendor cards & loans.

ACCOUNTABILITIES:

Supervision of Subordinates:

• Report generation & MIS to third party vendors
• Provide data for Ops Risk Internal Audit. KRI Ops Risk to complete within TAT
• Analyzing and keeping track of legal agreement and contract signoff from internal and external stakeholders
• Provide staff list to BI for vendor incentive payments
• New vendor sales/support staff ID creation post training & visa information availability.
• BTL collateral check with vendor partners on regular basis.
• Prepare sales performance & raising discrepancy with concern team
• Prepare vendor performance ad-hoc reports as per business requirement
• Work with vendor support staff to reduce application returns.
• Training guiding and supervising new support staff for day to day activities.
• Reconcile and publish MIS to internal and external stakeholders.
• Provide business comparison Report on regular basis.

Job Specific Accountabilities / KPIs:

• Report generation & MIS to third party vendors
• Performance monitoring & payout to vendors based on SLA

Qualifications

Minimum Qualification

• Bachelors Degree Finance Banking or a related major field of study.
• At least 3 years of experience in consumer banking in similar role

Minimum Experience

• Good communication skills.
• Good understanding of banking industry trends in the local market.
• Good market awareness of products range.
• Good analytical skills

Remote Work

No

Employment Type

Full-time