AML Payments Investigator & Compliance Specialist

FAB; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A financial institution in the UAE is seeking a candidate for a role focusing on handling investigations and complaints. You will support the Investigations and Follow-up Unit, ensuring service excellence on the AML Desk by resolving queries and complaints related to payments. The ideal candidate will maintain compliance with AML policies and will also assist in onboarding new staff while contributing to the continuous improvement of business efficiency.

Responsibilities

• Support the Investigations and Follow-up Unit of payment Centre with handling of queries and complaints.
• Investigate and resolve queries/complaints raised and prepare responses.
• Ensure service excellence on the AML Desk with review and response of blocked payments.
• Ensure timely release of clean payments in compliance with AML policies.
• Assist in other ancillary assignments as required by management.
• Record and report work volumes in accordance with SLA’s & KPI’s.
• Review and respond to payments in compliance with AML policy.
• Escalate identified risks and suggest controls to safeguard the Bank.
• Maintain effective communication with colleagues across departments.
• Participate in onboarding and training of new staff.
• Provide suggestions for improving task quality and efficiency.

Job description

A financial institution in the UAE is seeking a candidate for a role focusing on handling investigations and complaints. You will support the Investigations and Follow-up Unit, ensuring service excellence on the AML Desk by resolving queries and complaints related to payments. The ideal candidate will maintain compliance with AML policies and will also assist in onboarding new staff while contributing to the continuous improvement of business efficiency.