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Amazon Account Director

Trivium

United Arab Emirates

Remote

AED 200,000 - 300,000

Full time

Today

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Job summary

A digital marketing agency is seeking a Customer Success Manager to enhance client relationships and onboarding processes. The role includes managing client satisfaction, addressing concerns proactively, and identifying growth opportunities. Ideal candidates will have 3+ years of experience in client success, strong communication skills, and proficiency in project management tools. This is a full-time remote position with a salary range of $3k - $5k USD.

Benefits

Monthly Salary: $3k - $5k USD

100% Remote Work

36 Paid Time Off Days

Opportunities for Career Growth

Autonomy and Ownership

Qualifications

3+ years of experience in customer success/account management, preferably in an agency.
Proven ability to manage client portfolios and success processes.
Strong written and verbal communication skills in English.

Responsibilities

Lead client on-boarding and expectation-setting.
Track KPIs and oversee project delivery.
Address client concerns proactively to reduce churn.

Skills

Client Relationship Management

Problem-Solving

PPC Management

Project Management

Communication

Education

Bachelor’s degree in Business or Marketing

Tools

Slack

ClickUp

Customer Success Manager

At Trivium , we help brands scale and grow on Amazon through data-driven strategies, expert PPC management, and cutting-edge digital marketing solutions. Built by a team of industry experts, we are dedicated to delivering real, measurable results for our clients.

Join our award-winning team! Ranked #170 on the Inc. 5000 list and a Clutch Award-winning agency

Now, we’re looking for a Client Success Manager to be the go-to person for client relationships, on-boarding, and retention . You’ll play a critical role in ensuring client satisfaction, problem-solving, and identifying growth opportunities to help brands succeed.

What You’ll Do

Client On-boarding & Relationship Management

✅ Be the primary point of contact for new clients, leading on-boarding and expectation-setting calls.

✅ Ensure a smooth on-boarding process, guiding clients through Slack and ClickUp .

✅ Attend regular client strategy calls , discussing performance, KPIs, and areas for growth.

✅ Maintain quick, clear, and proactive communication across Slack and email.

✅ Serve as a trusted advisor —clients should see you as a partner in their success.

Project & Performance Management

📌 Oversee SEO and creative projects , ensuring on-time delivery and high-quality execution.

📌 Track key performance indicators (KPIs) like turnaround times and project success rates.

📌 Work closely with PPC strategists, brand managers, and creatives to keep projects moving.

📌 Identify growth opportunities for clients , ensuring they get the most out of our services.

Client Retention & Issue Resolution

⚡ Proactively address concerns before they escalation—your goal is to reduce churn and improve satisfaction.

⚡ Lead 1 : 1 client retention meetings , offering strategic adjustments or discounts when necessary.

⚡ Manage the offboarding process for churning clients while developing win-back strategies .

⚡ Gather feedback from high-profile clients to continuously improve our services .

Upselling & Business Growth

📈 Identify and pitch additional services (reviews, creatives, full management, etc.) .

📈 Clearly explain the benefits of our services and match clients with the right solutions .

📈 Work with internal teams to expand our client relationships strategically.

Leadership & Internal Strategy

🔹 Report on client retention, revenue impact, and service performance in leadership meetings.

🔹 Join daily leadership huddles , sharing insights on challenges and team capacity.

🔹 Help strategists and sales teams by joining calls, providing PPC insights, and assisting with audits.

What We’re Looking For

️ English Fluency – Strong written and verbal communication skills.
️ Proven Client-Facing Experience – Background as a Client Success Manager, Account Director, or similar .
️ PPC, Amazon Strategy, or Digital Marketing Knowledge – Experience in e-commerce is a plus!
️ Strong Problem-Solving Skills – You know how to keep clients engaged and happy .
️ Ability to Identify Growth Opportunities – Comfortable with upselling and service expansion .
️ Project Management & Cross-Team Collaboration – Experience working with diverse teams.

Why You’ll Love Working with Us

💵 Monthly Salary – $3k - $5k USD

🌍 100% Remote – Core Working Hours 9am - 2pm EST (+3hours per day flexi)

🎉 36 Paid Time Off Days – More time for life outside of work

🚀 Career Growth Opportunities – Be part of an innovative and scaling company

🔑 Autonomy & Ownership – You’ll have real impact on projects and strategies

This is a full-time, remote position (40 hours per week) with an immediate start date . We work with clients worldwide, so flexibility in scheduling is a plus . You’ll need a quiet workspace, strong internet, and a webcam for client calls .

Requirements

Experience & Background

3+ years of experience in customer success / account management (agency experience preferred).
Bachelor’s degree in Business, Marketing, or related field.
Proven ability to manage client portfolios and success processes.

Skills & Attributes