Airline Sales & Service Specialist — Tickets, Cargo & Rewards

Emirates Airlines - Other locations; Dubai; On-site; AED 146,000 - 221,000; Full time

Job summary

A leading airline company based in Dubai is seeking a dedicated individual to join their contact center team, providing exceptional customer service and selling a range of products including air tickets and cargo solutions. The ideal candidate will have strong interpersonal skills, a background in sales, and be able to navigate the airline's systems effectively. With attractive salary and travel benefits, this role offers a unique opportunity to thrive in a fast-paced environment.

Benefits

Attractive salary and travel benefits

Discounts on flights and hotel stays

Qualifications

• 10 years schooling or equivalent.
• Excellent interpersonal, telephone and customer service skills.
• Ability to work in a busy sales team environment.
• PC based skills to operate Windows package including Microsoft Word/Excel/E-mail.
• Knowledge of contact center and airline industry procedures and methodology.
• Standard fares and ticketing courses.
• Can read, write, speak in Arabic is an advantage.

Responsibilities

• Provide high quality customer service to Emirates customers.
• Sell Emirates products including tickets and cargo solutions.
• Ensure compliance with airline rules and regulations.
• Enhance company revenue through upselling services.
• Maintain organized ticket related documentation.
• Support sales team during end of day sales.
• Respond to queries regarding cargo import and export.
• Follow up on quotes to maximize revenue.

Skills

Excellent interpersonal skills

Customer service skills

Ability to work in a busy sales team environment

PC skills (Word/Excel/Email)

Knowledge of contact center procedures

Fluency in Arabic (optional)

Education

10 years schooling or equivalent

Tools

Skywards and MARS reservations systems

Job description

A leading airline company based in Dubai is seeking a dedicated individual to join their contact center team, providing exceptional customer service and selling a range of products including air tickets and cargo solutions. The ideal candidate will have strong interpersonal skills, a background in sales, and be able to navigate the airline's systems effectively. With attractive salary and travel benefits, this role offers a unique opportunity to thrive in a fast-paced environment.