AI-Driven IT Support Specialist

Mumzworld.com; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An online retail platform in Dubai is seeking an IT Support Specialist to resolve technical issues for on-site and remote users. In this role, you'll manage attendance systems, ensure compliance with IT policies, and lead AI-driven projects to automate workflows. A Bachelor’s degree in computer information technology and a minimum of 2 years UAE experience are required, along with excellent communication skills and a UAE driving license. This role demands balancing proactive maintenance with digital innovation.

Qualifications

• Minimum 2 years of experience in UAE.
• Proven work experience as a desktop support engineer or support technician.
• Ability to solve complex hardware and software issues.

Responsibilities

• Providing IT assistance to both internal office users and remote employees.
• Managing attendance systems and ensuring IT policy compliance.
• Monitoring hardware, software, and performance metrics.

Skills

IT assistance

Hardware/software troubleshooting

Network management

AI tools training

Communication skills

Education

Bachelor’s degree in computer information technology

Tools

Google Workspace

Outlook

Windows

MacOS

CCTV systems

Access control systems

Job description

An online retail platform in Dubai is seeking an IT Support Specialist to resolve technical issues for on-site and remote users. In this role, you'll manage attendance systems, ensure compliance with IT policies, and lead AI-driven projects to automate workflows. A Bachelor’s degree in computer information technology and a minimum of 2 years UAE experience are required, along with excellent communication skills and a UAE driving license. This role demands balancing proactive maintenance with digital innovation.