After‑Sales Service Coordinator – Automotive Showroom

Alba Corporation; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading used car showroom in the UAE is seeking an After-sales Coordinator to enhance customer satisfaction and after-sales support. The ideal candidate has experience in the automotive industry, strong communication skills, and a proactive approach to customer service. This role offers a competitive salary of 6,000 plus commissions, visa sponsorship, and paid annual leave in a supportive environment.

Benefits

Competitive salary plus commissions

Visa sponsorship and basic medical insurance

30 days of paid annual leave

Qualifications

• Previous experience in After-sales coordination within the automotive industry.
• Strong ability to handle challenging situations calmly and professionally.
• Proficiency in using computers.

Responsibilities

• Coordinate after-sales support for customers.
• Manage customer inquiries related to warranties and repairs.
• Schedule service appointments and follow up with customers.

Skills

Customer service skills

Communication skills

Organizational skills

Problem-solving

Tools

CRM systems

Job description

As the UAE’s leading used car showroom, we are recognized for our commitment to quality and customer satisfaction. With our ongoing expansion, we are looking for a dedicated After‑sales Coordinator to join our team. This role is ideal for individuals who excel in customer service and have a strong background in automotive after‑sales support.

Key Responsibilities

• Coordinate after‑sales support for customers, ensuring their needs are addressed promptly and professionally.

• Manage customer inquiries related to warranties, repairs, and maintenance services.

• Schedule service appointments and follow up with customers to ensure satisfaction.

• Maintain accurate records of customer interactions and after‑sales services using our internal software.

• Collaborate with the service team to ensure timely completion of customer requests.

• Resolve customer complaints or escape them to management as needed.

Candidate Requirements

✔ Previous experience in After‑sales coordination within the automotive industry.
✔ Strong customer service skills, with the ability to handle challenging situations calmly and professionally.
✔ Excellent communication skills, both written and verbal.
✔ Proficiency in using computers and experience with CRM systems.
✔ Strong organizational skills, with the ability to manage multiple tasks effectively.
✔ A proactive and solution‑oriented approach to customer service.

What We Offer

• Competitive Salary: 6,000 plus commissions

• Visa sponsorship & basic medical insurance

• 30 days of paid annual leave

• A supportive work environment that values proactive customer service and problem‑solving.

Hiring Process

The selection process includes an initial interview followed by a customer service assessment.

If you’re looking to join a reputable company with a strong presence in the UAE’s used car market, we’d love to hear from you!
Apply today and become part of our growing team.