Admissions Call Center Specialist - Flexible Shifts

Meraki Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading educational institution in the United Arab Emirates is seeking enthusiastic individuals for a customer service role in their call center. The position involves handling inbound and outbound calls, assisting families with queries about school admissions, and ensuring parent satisfaction. Candidates must have a Bachelor's degree and strong English communication skills. Previous experience in customer service or a call center is advantageous. This role offers flexible shift work.

Qualifications

• Bachelor's degree is required.
• Prior customer service or call center experience is a plus but not mandatory.
• Excellent English communication skills are necessary.

Responsibilities

• Answer inbound calls from families promptly and professionally.
• Make outbound calls towards new leads and follow-ups.
• Handle parent inquiries and complaints with empathy.
• Provide detailed information about the school and its activities.
• Record and update interaction details in the CRM.
• Achieve call handling and performance targets.

Skills

Customer service orientation

Excellent English communication

Active listening

Problem-solving abilities

Ability to handle pressure

Education

Bachelor’s degree

Tools

CRM tools

MS Office

Job description

A leading educational institution in the United Arab Emirates is seeking enthusiastic individuals for a customer service role in their call center. The position involves handling inbound and outbound calls, assisting families with queries about school admissions, and ensuring parent satisfaction. Candidates must have a Bachelor's degree and strong English communication skills. Previous experience in customer service or a call center is advantageous. This role offers flexible shift work.