ACES Specialist

Q-Express Documents Transport; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global logistics provider in Dubai is seeking an experienced Operations Executive to manage daily operations and ensure exceptional delivery performance. Responsibilities include supervising last mile operations, managing team performance, and driving process improvements. Candidates should have at least 1 year of experience in logistics or customer service and proficiency in Excel and SQL. Join us in redefining fast delivery for our customers.

Qualifications

• 1+ years of experience in a customer-facing environment, warehousing, logistics, or manufacturing.
• Experience managing time efficiently and working effectively with internal teams.
• Good communication skills for conveying complex concepts.

Responsibilities

• Manage daily operations for small sites and supervise last mile operations.
• Meet customer metrics while maintaining cost targets and team morale.
• Implement training and development plans for team members.

Skills

Excel proficiency

SQL knowledge

Customer service experience

Time management

People management skills

Performance management

Job description

Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Executive (UAE) to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations and Delivery service partners (DSP) on last mile. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

Key job responsibilities

• Managing, on a daily basis, end to end operations for a combination of small sites. Supervising Last mile operations
• Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members. Preparing and implementing training and development plans for riders.
• Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
• Conducting 4M and 5S audits for the delivery station on a daily basis.
• Stand-in for Area Manager.

Requirements

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Knowledge of and proficiency in Excel and SQL
• Experience effectively communicating complex concepts through written and verbal communication
• Experience working directly with business teams to utilize metrics and analysis to determine improvement opportunities
• Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams
• Experience in Logistics, Distribution or Fulfillment processes
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience in software development
• Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
• Good people management skills.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.