Account Manager

Sourcet Global; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading recruitment solutions provider in Dubai is looking for an Account Manager (Account Success Manager) to oversee client relationships from onboarding through delivery. The role involves coordinating with internal teams, supporting sales efforts, and managing multiple client accounts effectively. Strong experience in account management within the recruitment sector, excellent communication skills, and the ability to prioritize tasks are essential for success in this position.

Qualifications

• 3–7 years experience in Account Management/Client Success within Recruitment, Staffing or HRO.
• Strong understanding of recruitment delivery cycles.
• Proven ability to manage multiple clients and priorities.

Responsibilities

• Own the client relationship post-signing and manage day-to-day coordination.
• Support the sales team in closing new deals.
• Act as the bridge between clients and internal teams.

Skills

Account Management

Client Success

Communication

Stakeholder Management

Negotiation

Organization

Tools

CRM Systems

Job description

Dubai, United Arab Emirates | Posted on 01/18/2026

• Industry Employment - Recruiting - Staffing
• Work Experience 5+ years
• City Dubai
• Country United Arab Emirates

Job Description

Account Manager (Account Success Manager)

Location: Dubai, UAE

SourceIt supports businesses across the UAE, GCC and Egypt with Recruitment, HRO, outsourcing/BPO and HR support solutions. We work with fast‑moving clients who expect speed, quality and strong account ownership.

Role Summary

We’re hiring an Account Manager (Account Success Manager) in Dubai to own client relationships from end‑to‑end after onboarding and throughout delivery. You will support the commercial team to close deals, then ensure smooth day‑to‑day operations by coordinating internally with recruiters and operation teams, managing client expectations and driving retention and growth. This role is ideal for someone with recruitment + HRO experience who can operate confidently with clients, handle multiple open requirements and keep delivery on track.

Key Responsibilities

Client Success & Operations (Day‑to‑Day)

• Own the client relationship post‑signing: requirements intake, services scope alignment, delivery follow‑up and performance reviews.
• Manage day‑to‑day coordination for active accounts (roles, timelines, priorities, feedback loops and issue resolution).
>Ensure service delivery quality for recruitment and HRO services (e.g., onboarding, payroll support coordination, HR support, outsourcing coordination—based on scope).
• Track SLAs, weekly progress and pipeline updates with clients and internal teams.

Deal Support & Growth

• Support the sales team closing: proposals support, scope clarification, commercial coordination and client follow‑ups.
• Identify upsell/cross‑sell opportunities (more roles, additional HR services, outsourcing support) and convert them into expansions.
• Lead renewals and account retention plans.

Internal Coordination

• Act as the bridge between clients and internal teams (Recruitment, Ops, HR, Finance).
• Run weekly internal account check‑ins and ensure fast escalations and resolutions.
• Maintain accurate account data and reporting in CRM and shared trackers.

Requirements

• 3–7 years experience in Account Management/Client Success within Recruitment, Staffing or HRO.
• Strong understanding of recruitment delivery cycles (job intake → sourcing → shortlist → …).
• Proven ability to manage multiple clients and priorities in parallel.
• Excellent communication, stakeholder management and negotiation skills.
• Strong organization and reporting discipline (CRM, trackers, follow‑ups, meeting notes, action items).
• Based in Dubai or able to work in Dubai.