Service Adviser jobs in United Arab Emirates

The Maintenance Technicians at Malewane Lodge work closely with the Maintenance Manager to ensure that all lodge maintenance requirements are met and kept at the highest Royal Portfolio standards. This position is an integral role in ensuring that we meet the purpose of The Royal Portfolio, which is “to give our guests a complete experience and a perfect stay.”

• To ensure that the day-to-day operations of the maintenance department are carried out according to the standards of the company and as specified by senior management
• Conduct maintenance checks in all arrival rooms according to the maintenance check list.
• Check public areas thoroughly for any maintenance issues.
• Ensure that all lodge equipment needing attention is checked and is functioning properly.
• Ensure that necessary maintenance stock levels are maintained.
• Receive and check all maintenance orders that get delivered to make sure they are accurate.
• Report any breakages or problems to lodge management and the Maintenance Manager immediately.
• Monitoring progress of all gardeners and groundsmen with their daily tasks.
• Make sure a complete and thorough hand over is written and verbally communicated at the end of each shift and cycle.
• Ensuring a secure and safe working environment in the maintenance department and the rest of the lodge at all times.
• Make sure new staff understand their jobs and assist them if they need help.
• Lead by example with appearance and personal hygiene and to ensure that all maintenance staff on shift look neat and professional in their respective uniforms.
• Communicate with all other operating departments, particularly; Front Office, Food & Beverage, Kitchen, Guides and Spa to ensure that they are informed of any and all matters that concern them.

• At least 4 years experience in a luxury lodge environment
• Must have previous work experience in Maintenance
• Must have a trade qualification in two of the following: Electrical/ Plumbing/ HVAC/ Carpentry
• Be well presented, professional, enthusiastic and energetic
• Must have good communication skills in English (verbal, written and reading)
• Punctual, reliable, mature
• Pro‑active, gets things done
• Must have a team player, have respect for fellow colleagues
• Positive attitude and highly responsive
• Must understand and live our Purpose and Value Statement of The Royal Portfolio
• Must be able to live on‑site in staff accommodation, working 3 weeks on/ 1 week off or 6 weeks on/ 2 weeks off

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre‑employment polygraph test.