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Call Center Operations Leader — Drive Growth & Excellence
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Call Center Operations Leader — Drive Growth & Excellence
Job summary
A global customer experience company in Cape Town is seeking a Call Center Operations Manager to oversee operational strategy and manage a junior management team. You will drive performance and customer satisfaction while ensuring operational excellence. Ideal candidates have a minimum of 4 years in call center management and possess strong leadership skills. This role offers competitive compensation and opportunities for professional development.
Benefits
Qualifications
- Minimum 4 years of call center management or equivalent experience.
- Strong people leadership and client management skills.
- Ability to mentor and inspire team members.
Responsibilities
- Direct the operational strategy for long-term success.
- Manage and develop the junior management team.
- Ensure operational performance exceeds metrics and KPIs.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.