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Remote 1st/2nd Line IT Support Engineer (UK Hours)
Job summary
A technology services provider is seeking a remote 1st/2nd Line IT Support Engineer based in Cape Town. The ideal candidate should have at least 2 years of experience in IT support, fluent English, and a strong understanding of troubleshooting hardware. Responsibilities include managing support tickets and providing friendly assistance to clients. This role offers a monthly salary of R18,000 and is full-time.
Qualifications
- Minimum of 2 years' experience in an IT helpdesk or technical support environment.
- Proven ability to provide professional customer support via phone and email.
- Organized, self-motivated, and able to work independently.
Responsibilities
- Log incidents and service requests through the helpdesk system via phone or email.
- Manage and resolve incoming support tickets efficiently and within SLAs.
- Troubleshoot and resolve a variety of IT issues.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.