Jobs in Cape Town, South Africa

Position: Inbound Sales Development Representative (SDR)

Role Overview

As the first point of contact for inbound leads, you will qualify prospects, provide key information, and schedule meetings for the sales team. This role is essential in driving the sales pipeline and supporting business growth.

Key Responsibilities

1. Lead Management: Promptly respond to inbound inquiries from various channels (website, phone, email).
2. Qualification: Assess leads based on budget, authority, need, and timeline (BANT).
3. Customer Engagement: Educate potential clients on services and address inquiries.
4. Appointment Setting: Schedule meetings with high-potential leads for the sales team.
5. CRM Maintenance: Accurately update and manage lead data in the CRM.
6. Performance Goals: Consistently meet or exceed quotas for qualified meetings.
7. Collaboration: Work with sales leadership to ensure seamless lead handoff.
8. Market Insights: Provide feedback on lead quality and emerging trends.
9. Call Center Proficiency: Leverage prior experience to enhance call efficiency and effectiveness.
10. Time Management: Handle high inquiry volumes while maintaining responsiveness.
11. Adaptability: Adjust to shifting priorities and evolving business needs.

Qualifications

1. 2+ years in inbound sales, sales development, or call center roles.
2. Consistent track record of meeting or exceeding sales targets.
3. Strong communication and interpersonal skills (written and verbal).
4. Excellent phone presence with the ability to build rapport quickly.
5. Proficiency in CRM systems and lead management tools.
6. Ability to work independently and collaboratively in a fast-paced setting.
7. Strong organizational and time management skills.
8. Quick learner, adaptable to new information and tools.
9. Time Zone Flexibility: Must accommodate PST to EST working hours.
10. Call Center Experience: Proven understanding of call metrics and high-volume outreach.

Preferred Qualifications

1. 2+ years in a call center environment.
2. Experience with sales automation tools.

Working Hours

Requires availability across PST to EST time zones.