Project Manager

Clickatell; Cape Town; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A leading Chat Commerce company in Cape Town is seeking an experienced Project Manager to oversee deployment activities for key customers. The role involves managing project plans, coordinating teams, and handling complex technology projects. Ideal candidates will have over 3 years of software implementation experience, strong stakeholder communication skills, and proficiency in project management tools. This position offers a competitive package with remote working options and additional personal leave benefits.

Benefits

Medical Aid contribution

Pension fund contribution

Quarterly performance incentive bonus

Risk benefit company contributions

Reimbursable communications allowance

Half-day off on your birthday

5 personal days leave a year

Home office set-up with laptop, monitor

Qualifications

• 3+ years of software implementation project management experience in a fast-paced environment.
• Experience working with high-profile customers.
• Knowledge of different deployment methodologies.

Responsibilities

• Manage deployment/integration activities for key customers.
• Develop project plans and monitor progress.
• Coordinate activities among different teams.

Skills

Project management

Stakeholder communication

Payment systems knowledge

Jira proficiency

Confluence proficiency

Education

Tertiary qualification in project management or systems development

Tools

MS Office Suite

Job description

Overview

We Are Setting The Pace Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of our competitors. Our culture is to dream big and stay busy. We need people who can understand the bigger picture and who connect the dots to achieve success. In our agile and demanding environment, you have to ask the right questions and be willing to take smart risks.

We call ourselves Champions. Why Champions? Because it’s not only about what we have done, but also for what we are going to do. The way we are going to drive our organization forward and deliver innovation to our customers. Watch this space as we are blazing a new path while expanding across the globe.

Purpose

We put our customers first and bring focus and energy to what matters to them and grows their business. For a start, we do this by ensuring our customer implementations stay on track and are delivered on-time and to our high standards. This role will drive operational excellence within our fast-growing organization by coordinating, facilitating and managing onboarding activities that are critical to achieving success and unlocking value for our customers. Success in this role is centred around managing customer expectations and onboarding solutions within the chat commerce and technology landscape for different projects. You will work closely with Sales and the Product & Technology team to keep everyone in sync, track progress, and address obstacles to ensure successful launches and consumer usage.

Responsibilities of the Role

• Manage deployment/integration activities for key, mainstream customers from contract to launch.
• Manage different types of projects and activations by developing project plans and ensuring optimal utilization of all tools to track progress and monitor roadblocks.
• Establish all project requirements and ensure compliance to all timeframes and prepare appropriate presentations for all customers.
• Coordinate all activities, both internal teams, customer teams and (when appropriate) third party (external) teams.
• Measure, control and report on all project activities related to milestones and budgets.
• Identify key weaknesses and failure points in current project implementation plans and spearhead process improvements towards best practice.
• Guide customers through required implementation processes and act as focal point for project communications. Ensure successful deployments to consumer usage.
• Manage issue escalation and resolution processes on behalf of the customer.

Requirements of the Role

• Tertiary qualification in a relevant field (project management or systems development) or relevant field experience.
• 3+ years of software implementation project management experience in a fast paced, high-growth organization.
• Experience working with high profile customers in a project management capacity.
• Experience implementing and successfully managing projects or initiatives.
• Experience with payments, telecoms or fintech environments in a SAAS architecture is an advantage.
• Knowledge of different deployment methodologies is required.
• Proficient knowledge and ability (you know your stuff).
• Ability to understand business requirement specification documentation.
• Jira and Confluence proficiency with understanding of MS Office suite.
• Ability to work with stakeholders at different levels across cultural and time zone barriers.
• In-depth knowledge and ability (the “go-to” person).
• Project management tools and best practices for enterprise solution implementation.
• Ability to handle high profile customers and complex technology projects.

Perks of the Role

• Medical Aid contribution
• Pension fund contribution
• Quarterly performance incentive bonus
• Risk benefit company contributions
• Reimbursable communications allowance for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Remote Working possibility
• Home office set-up with laptop, monitor and other related items

Stronger Together

Clickatell is unequivocally committed to Diversity, Inclusion and Belonging. We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace. It isn’t just about a whole lot of different people working together all having their say – it is about us creating a place where we all feel that we belong. It’s in our differences that we will find the power to keep revolutionizing the way the world uses chat technology.