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Customer Service Representative

TalentPop App

Durban

Remote

USD 12,000 - 20,000

Full time

3 days ago
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Job summary

TalentPop App is seeking passionate Customer Service Representatives eager to provide exceptional service and support. In this role, you will engage with customers through various channels, helping them with inquiries, orders, and returns. The position offers a full-time remote setup, competitive benefits, and opportunities for growth within a supportive team environment.

Benefits

Annual performance-based increases
Paid time off
Health stipend
Holiday bonuses
Permanent work-from-home setup
Opportunities for career advancement

Qualifications

  • Proficiency in English (both written and verbal).
  • Excellent problem-solving and communication skills.
  • Adaptable and solutions-oriented mindset.

Responsibilities

  • Handle customer inquiries through various channels (email, phone, chat, social media).
  • Support customers with orders, shipping, product details, and returns.
  • Provide thoughtful, high-quality responses that reflect service standards.

Skills

Problem-solving
Communication
Adaptability

Education

1 year of customer service experience

Tools

Gorgias
Zendesk
Shopify

Job description

Get AI-powered advice on this job and more exclusive features.

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.

Perks & Benefits

  • Annual performance-based increases
  • Paid time off
  • Health stipend
  • Holiday bonuses
  • Permanent work-from-home setup
  • Opportunities for career advancement as we continue to grow

Responsibilities

  • Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
  • Assist Customers: Support customers with orders, shipping, product details, and returns.
  • Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.

Requirements

  • Proficiency in English (both written and verbal)
  • At least 1 year of customer service experience
  • Experience with tools like Gorgias, Zendesk, or Shopify is a plus
  • Excellent problem-solving and communication skills
  • Adaptable and solutions-oriented mindset

Technical Requirements

  • Personally owned PC or laptop with an i5 processor or equivalent
  • Minimum of 15 Mbps for both upload and download internet speed

Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!

Seniority level
  • Seniority level
    Entry level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Other
  • Industries
    IT Services and IT Consulting

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