Customer Service Representative

TalentPop App; Durban; On-site; ZAR 212,000 - 355,000; Full time

Job summary

TalentPop App is seeking passionate Customer Service Representatives eager to provide exceptional service and support. In this role, you will engage with customers through various channels, helping them with inquiries, orders, and returns. The position offers a full-time remote setup, competitive benefits, and opportunities for growth within a supportive team environment.

Benefits

Annual performance-based increases

Paid time off

Health stipend

Holiday bonuses

Permanent work-from-home setup

Opportunities for career advancement

Qualifications

• Proficiency in English (both written and verbal).
• Excellent problem-solving and communication skills.
• Adaptable and solutions-oriented mindset.

Responsibilities

• Handle customer inquiries through various channels (email, phone, chat, social media).
• Support customers with orders, shipping, product details, and returns.
• Provide thoughtful, high-quality responses that reflect service standards.

Skills

Problem-solving

Communication

Adaptability

Education

1 year of customer service experience

Tools

Gorgias

Zendesk

Shopify

Job description

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ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.

Perks & Benefits

• Annual performance-based increases
• Paid time off
• Health stipend
• Holiday bonuses
• Permanent work-from-home setup
• Opportunities for career advancement as we continue to grow
  
  

Responsibilities

• Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
• Assist Customers: Support customers with orders, shipping, product details, and returns.
• Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.
  
  

Requirements

• Proficiency in English (both written and verbal)
• At least 1 year of customer service experience
• Experience with tools like Gorgias, Zendesk, or Shopify is a plus
• Excellent problem-solving and communication skills
• Adaptable and solutions-oriented mindset
  
  

Technical Requirements

• Personally owned PC or laptop with an i5 processor or equivalent
• Minimum of 15 Mbps for both upload and download internet speed
  
  

Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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Client Success Representative (Remote, Contract)

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