Call Center Agent - Remote

Guardian Garage Floors; Rome (GA); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Work from home

Uncapped bonus opportunity

Paid professional training

Paid Time Off and Holiday pay

Job summary

Guardian Garage Floors is seeking a motivated Contact Center Agent to manage inbound and outbound calls, respond quickly to inquiries, and convert leads into scheduled sales appointments. The role emphasizes phone proficiency, organization, and the ability to thrive in a fast-paced environment from a remote home office.

The ideal candidate will respond to new leads within minutes, schedule appointments within a few days, and diligently document interactions in the CRM while maintaining

Qualifications

• 1+ year experience in a call center environment.
• Excellent verbal communication and phone skills.
• Friendly, professional, and confident personality.
• Confident in navigating challenging conversations, handling objections and overcoming customer hesitation.
• Strong organizational and time-management abilities.
• Ability to multitask and work in a fast-paced environment.
• Comfortable making a high volume of inbound and outbound calls.
• Strong follow-up and customer engagement skills.
• Utilizing our scripts to set you up for success.
• Goal-oriented with the ability to meet performance expectations.

Responsibilities

• Respond to new incoming leads within 2 minutes of receipt.
• Make outbound calls and follow up with potential customers using the designated call queue.
• Schedule qualified leads for sales appointments, with a goal of getting appointments booked within 3 days.
• Gather customer information and understand their needs to prepare for the sales appointment.
• Accurately document calls, conversations, and follow-ups in the CRM.
• Ensure that appointments are scheduled with the correct sales representative, date, time, and location.
• Monitor sales calendars and help fill scheduling gaps when call volume allows.
• Maintain a focused, productive work environment with priority given to lead response and appointment setting.

Skills

Verbal communication

Phone skills

Organization

Time management

Multitasking

Call center experience

CRM documentation

Following scripts

Goal oriented

Outbound/inbound calls

Tools

CRM software

Job description

Now Hiring: Contact Center Agent – Appointment Setting

Department: Contact Center
Reports To: Contact Center Manager
Pay: Based on Experience

Location : Remote

Position Overview

We are looking for a motivated, energetic, and goal-oriented Contact Center Agent to join our team!

This position is responsible for managing inbound and outbound calls to new sales leads, responding quickly to inquiries, and converting potential customers into scheduled sales appointments.

The ideal candidate is confident on the phone, organized, responsive, and thrives in a fast-paced environment.

Key Responsibilities

• Respond to new incoming leads within 2 minutes of receipt.
• Make outbound calls and follow up with potential customers using the designated call queue.
• Schedule qualified leads for sales appointments, with a goal of getting appointments booked within 3 days.
• Gather customer information and understand their needs to prepare for the sales appointment.
• Accurately document calls, conversations, and follow-ups in the CRM.
• Ensure that appointments are scheduled with the correct sales representative, date, time, and location.
• Monitor sales calendars and help fill scheduling gaps when call volume allows.
• Maintain a focused, productive work environment with priority given to lead response and appointment setting.

Qualifications, Experience & Skills

• 1+ year experience in a call center environment.
• Excellent verbal communication and phone skills.
• Friendly, professional, and confident personality.
• Confident in navigating challenging conversations, handling objections and overcoming customer hesitation.
• Strong organizational and time-management abilities.
• Ability to multitask and work in a fast-paced environment.
• Comfortable making a high volume of inbound and outbound calls.
• Strong follow-up and customer engagement skills.
• Utilizing our scripts to set you up for success.
• Goal-oriented with the ability to meet performance expectations.
• Previous call center, sales, or appointment-setting experience preferred.

Job Requirements:

• Must have a quiet space to work and talk on the phone while at home.
• Must have your own computer with reliable high speed internet and a headset.

Benefits

• Work from the comfort of your home
• Uncapped bonus opportunity
• Paid professional training
• Paid Time Off and Holiday pay

The Ideal Candidate

We are looking for someone who is driven, dependable, personable, and comfortable spending their day on the phone. This role requires someone who can stay focused, move quickly, follow up consistently, and turn new opportunities into scheduled sales appointments.

If you enjoy talking with people, meeting goals, and being part of a successful sales team, we'd love to hear from you!

Upon hire a background check will be required.