Remote Call Center Operations Manager - Scale 1,000 Agents

TP; United States; Remote; USD 85,000 - 130,000; Full time

Job summary

TP is seeking an experienced Call Center Operations Manager to lead our 100% remote U.S. team. You will oversee daily operations for 500-1,000 agents, focusing on staffing, budgeting, compliance, and client service commitments.

You will develop operational practices that boost efficiency, morale, and quality while guiding HR, training, facilities, and IT staff to deliver outstanding results in a global digital services environment.

Qualifications

• Bachelor's degree or equivalent with 5-7 years of call center management experience.
• Strong analytical, communication, and advanced Excel skills.

Responsibilities

• Oversee operations, staffing, budgeting, compliance, and client service commitments.
• Develop operational practices that drive efficiency, morale, and quality.
• Manage human resources, training, facilities, and IT staff.

Skills

Call center management

Staffing

Budgeting

Analytics

Communication

Excel

Education

Bachelor's degree or equivalent

Job description

TP is seeking an experienced Call Center Operations Manager to lead our 100% remote U.S. team. You will oversee daily operations for 500-1,000 agents, focusing on staffing, budgeting, compliance, and client service commitments.

You will develop operational practices that boost efficiency, morale, and quality while guiding HR, training, facilities, and IT staff to deliver outstanding results in a global digital services environment.