Call Center Agent

Jobs for Humanity; Nevada; A distancia; USD 34.000 - 52.000; Jornada completa

Descripción de la vacante

Jobs for Humanity is seeking Call Center Representatives to join our remote operations in the United States. You will handle high-volume calls, document sensitive information, and collaborate with a global team to maintain accuracy and confidentiality.

The role requires excellent written and verbal communication, strong multi-tasking, and proficiency with CRM systems and Microsoft 365. A high school diploma or equivalent is required, with an Associate's degree preferred.

Formación

• 3+ years' experience in a call center.
• Associate's degree preferred; high school diploma required.
• Proven ability to multitask while inputting data.
• Strong written and verbal communication skills.
• Proficiency with telephony systems and CRMs.
• Independent work with minimal supervision.
• Experience handling sensitive information.

Responsabilidades

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports.
• Navigate multiple systems and applications while documenting information.
• Accurately record all details per procedures.
• Conduct database and open-source research.
• Route and escalate calls as needed.
• Other duties as assigned.

Conocimientos

Call center experience

Multitasking

Written & verbal communication

Data entry

Confidentiality & compliance

Research skills

Educación

Associate's degree (Preferred)

High school diploma or equivalent

Herramientas

CRM software

Telephony systems

Microsoft 365 (Word)

Descripción del empleo

Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Duties

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and elevate calls appropriately
• Other duties, as assigned

Requirements

• 3 + years' experience in a call center
• Associate's degree (Preferred), High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
• Experience in handling sensitive information

Home-based

You’ll work remotely, with the flexibility to do your best work from home. Supported by collaborative tools and a global team, you’ll stay connected while enjoying the autonomy and balance that comes with a fully remote role.

All your information will be kept confidential according to EEO guidelines.