Remote Call Center Operations Manager

Teleperformance; United States; Remote; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Teleperformance is seeking an experienced contact center operations leader to develop and implement day-to-day processes supporting inbound technical and customer service operations. The role emphasizes staff morale, compliance, performance, and client commitments.

Based remotely within the United States, you will manage forecasting, staffing, budgets, and cross‑functional collaboration with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and the Client to ensure service

Qualifikationen

• Bachelor’s degree from an accredited college or university or equivalent work experience.
• 2–3 years of contact center management experience.
• Supervisor or higher with TOPS implementation skills.
• Experience managing programs with varying service objectives and technical solutions.

Aufgaben

• Develop and implement operational practices that foster positive employer-employee-client relationships.
• Manage compliance, reporting for center operations, staffing, budget, and payroll.
• Oversee day-to-day contact center operations and ensure staff safety and service quality.

Kenntnisse

Leadership

Staff management

Verbal/written communication

Forecasting

Budgeting

Ausbildung

Bachelor’s degree or equivalent

Tools

Microsoft Office

Excel (advanced)

Jobbeschreibung

Teleperformance is seeking an experienced contact center operations leader to develop and implement day-to-day processes supporting inbound technical and customer service operations. The role emphasizes staff morale, compliance, performance, and client commitments.

Based remotely within the United States, you will manage forecasting, staffing, budgets, and cross‑functional collaboration with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and the Client to ensure service