Call Center Manager

Rebecca Lynn Photography; Pasco (WA); À distance; USD 70 000 - 85 000; Plein temps

Avantages offerts par ce poste

Health stipend

40-hour work week

Paid time off after 90 days

Annual company trips

On Target Earnings (OTE) $70,000-$85,

Résumé du poste

Rebecca Lynn Photography is seeking an experienced Call Center Manager to oversee a team of reservation specialists in a remote leadership role. You will hire, train, and motivate staff to achieve sales goals while delivering superior client service.

The ideal candidate brings proven leadership and sales experience, strong communication skills, and the ability to drive a high-performance call center. A health stipend and PTO support a balanced lifestyle.

Qualifications

• 5 years of experience in sales/store management or customer service supervisory roles.
• Must have call center management experience.
• Strong leadership and sales track record.
• Excellent communication and interpersonal abilities.
• Ability to drive a team to meet or exceed targets.

Responsabilités

• Meet company standards and achieve weekly and monthly targets.
• Hire, train, coach, and lead a team of reservation specialists.
• Analyze call center metrics to ensure goals are met.
• Provide high-level customer service and close sales effectively.
• Apply set objectives and expectations to daily operations.

Connaissances

Leadership experience

Sales experience

Communication skills

Interpersonal skills

Multitasking under pressure

Coaching and team development

Scripted sales

Formation

High school diploma or equivalent

Description du poste

About Rebecca Lynn Photography

Rebecca Lynn Photography is a luxury fine art studio brand that has been in business for 10 years. We believe in holding each other accountable and are an exceptionally reliable tight-knit team. Our culture emphasizes positivity, truthfulness, and supportiveness. We passionately give back to the community through our donations and giveaway programs, having donated over 2,000 portraits for fundraising efforts. Our mission is to create empowering portraits for women of all ages.

About Call Center Manager

We are seeking an experienced Call Center Manager (Client Services Manager) to oversee our staff of reservation specialists. This remote leadership position requires an upbeat, charismatic, and self-motivated individual who excels at positive reinforcement, consistency, and results. The Manager will be responsible for ensuring maximum productivity and efficiency in the call center while delivering high-level customer service. Key responsibilities include hiring, training, and motivating our team to achieve sales goals and providing reliable support for clients and leads.

Benefits

• 40-hour work week, Monday - Friday
• Health stipend
• 40 hours paid time off after 90 days of employment
• Annual Company trips (e.g., Hawaii)
• Base salary + bonuses on outcomes/targets
• On Target Earnings (OTE) $70,000-$85,000 per year

Daily Responsibilities

• Meeting company standards and achieving weekly & monthly targets
• Hiring, training, coaching, and leading a team of reservation specialists
• Analyzing call center metrics to ensure goals are met
• Providing high-level customer service and expertly closing sales
• Applying set objectives and expectations

Requirements of the Role

• High school diploma or equivalent
• Motivated, target-driven, and able to maximize team potential
• Proven leadership and sales experience
• Ability to multitask and remain calm under pressure
• Exceptional interpersonal and communication skills
• Robust sales skills, particularly using a script

Additional Qualifications

• 5 years experience in sales/store management/customer service supervisory role
• Mandatory call center management experience
• 5-8 years sales experience
• Tech-savvy with data-driven managerial skills
• Knowledge of Go high level is a plus