Remote Call Center Manager & Training Lead

Long Island Select Healthcare; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Long Island Select Healthcare is seeking a Call Center Manager to oversee call center employees and provide exceptional customer service for patient inquiries. The ideal candidate will manage training, resolve customer complaints, and ensure effective call handling during high volumes.

This role requires a high school diploma, supervisory experience in a call center, and strong communication skills. The position is fully remote and offers a dynamic work environment.

Qualifications

• High school diploma or GED; College degree preferred.
• 2 years of supervision in a Call Center environment required.
• Ability to read and interpret documents such as safety rules and procedures.

Responsibilities

• Responsible for onboarding and training Call Center representatives.
• Manage scheduling conflicts of internal staff/coverage.
• Provide flexible coverage of front-desk or call center as needed.
• Manage high-volume inbound and outbound calls.

Skills

Language Skills

Mathematical Skills

Reasoning Ability

Computer Skills

Communication Skills

Problem Solving Skills

Organizational Skills

Education

High school diploma or GED; College degree preferred

Tools

Microsoft Office software (Outlook, Excel, Word)

Practice Management software

Electronic Medical Record software

Job description

Long Island Select Healthcare is seeking a Call Center Manager to oversee call center employees and provide exceptional customer service for patient inquiries. The ideal candidate will manage training, resolve customer complaints, and ensure effective call handling during high volumes.

This role requires a high school diploma, supervisory experience in a call center, and strong communication skills. The position is fully remote and offers a dynamic work environment.