Bilingual Call Center Supervisor: Growth & Ownership

ACT; United States; Remoto; USD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Opportunities to advance within

Flexible schedules

Tremendous bonus opportunities

Positive environment

Employee Ownership Program – a company

employee ownership program

Descrizione del lavoro

Advanced Call Center Technologies is seeking an energetic Supervisor to join our team. We are looking for passionate communicators with excellent organizational skills, management experience, and the ability to drive results.

You will supervise 10–25 agents in a call center environment, coach and mentor a high-performing sales team, and work with Recruiting to hire top talent. The role offers opportunities to advance, flexible schedules, and a strong bonus program in a positive, employee-owned

Competenze

• Previous experience managing in a call center environment.
• High School diploma or GED.
• Bilingual English/Spanish.
• Must pass criminal background check.
• Excellent communication skills.
• MS Office proficiency.

Mansioni

• Monitors associates real-time productivity to achieve production and revenue goals.
• Coaches and develops associates to improve quality, performance and productivity.
• Addresses associate performance, conduct, and attendance issues by consistently applying company policies.
• Motivates and rewards associates using incentive programs to drive results.
• Ensures associates adhere to company and client policies and standards.
• Tracks and reports the associates daily performance and productivity.
• Conducts job candidate interviews with assistance from Recruiting.

Conoscenze

Leadership

Communication

Organizational skills

Bilingual English/Spanish

Formazione

High School diploma or GED

Strumenti

MS Office

Descrizione del lavoro

Advanced Call Center Technologies is seeking an energetic Supervisor to join our team. We are looking for passionate communicators with excellent organizational skills, management experience, and the ability to drive results.

You will supervise 10–25 agents in a call center environment, coach and mentor a high-performing sales team, and work with Recruiting to hire top talent. The role offers opportunities to advance, flexible schedules, and a strong bonus program in a positive, employee-owned