Remote Call Center Pro: Growth & Bonuses

MCI Military Recruitment; Norfolk (VA); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Career growth

Casual dress code

Job summary

MCI is seeking a Call Center Representative to handle customer inquiries, provide information, resolve issues, and ensure a positive customer experience. The role supports on-site operations with potential for remote escalation in a fast-paced environment.

Ideal candidates are highly motivated, with strong communication, problem-solving abilities, and reliable attendance. The position offers growth opportunities and a comprehensive benefits package.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Appropriately elevate customer dissatisfaction with managerial team.
• Ensure first call resolution through problems solving and effective call handling.

Skills

Excellent communication

Customer service

Problem solving

Attention to detail

Typing speed 20+ WPM

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI is seeking a Call Center Representative to handle customer inquiries, provide information, resolve issues, and ensure a positive customer experience. The role supports on-site operations with potential for remote escalation in a fast-paced environment.

Ideal candidates are highly motivated, with strong communication, problem-solving abilities, and reliable attendance. The position offers growth opportunities and a comprehensive benefits package.