Workshop Floor Leader: Guest Experience & Team Growth

Build-A-Bear Workshop; Riverside (CA); On-site; USD 29,000 - 30,000; Full time

Job summary

Build-A-Bear Workshop in Riverside, CA seeks an Assistant Workshop Manager to support the store manager in operations, guest service, staff management, and execution of sales and marketing strategies.

You will lead shifts, coach Bear Builders, manage inventory, and ensure brand standards while delivering an exceptional guest experience and maintaining store safety and policy compliance.

Qualifications

• 2 years of store management experience in a customer-centric retail environment.
• High school diploma.
• Basic understanding of POS, scheduling, HRIS, and time and attendance systems.
• 2–4 years of store management experience in specialty retail.
• Associate's degree in business, management, or a related field.

Responsibilities

• Assist the Chief Workshop Manager with daily assignments and directing work for associates.
• Assist in hiring decisions and providing feedback on applicants.
• Lead shifts, enforce policies, and recommend disciplinary actions when needed.
• Drive sales as Floor Leader and create a Guest experience aligned with Experience First culture.
• Ensure merchandise displays adhere to brand standards and create an inviting store environment.
• Maintain operational efficiencies and resolve Guest issues.
• Oversee inventory receiving, stocking, and counts.
• Help develop a high-performing team delivering an exceptional Guest experience.

Skills

Store Management

Education

High School Diploma

Tools

POS

Scheduling

HRIS

Time & Attendance

Job description

Build-A-Bear Workshop in Riverside, CA seeks an Assistant Workshop Manager to support the store manager in operations, guest service, staff management, and execution of sales and marketing strategies.

You will lead shifts, coach Bear Builders, manage inventory, and ensure brand standards while delivering an exceptional guest experience and maintaining store safety and policy compliance.