Workshop Floor Leader, Guest Experience

Build-A-Bear Workshop; Clearwater (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Build-A-Bear Workshop is seeking an Assistant Workshop Manager to support the store manager in daily operations, driving guest experience and sales. You will lead a team, manage schedules, and ensure adherence to brand standards and policies.

The role requires prior store management experience, strong customer service, and the ability to coach staff while maintaining inventory control. A high school diploma is required, and a dynamic retail environment offers growth opportunities.

Qualifications

• 2 years of store management experience in a customer-centric retail environment.
• High school diploma.
• Basic understanding of POS, scheduling, HRIS, and time and attendance systems.

Responsibilities

• Assist the Chief Workshop Manager with daily assignments and lead the team on shifts.
• Support hiring decisions and staff development.
• Drive sales through coaching, guest experience, and merchandising standards.
• Oversee inventory management and stock counts.
• Foster a high-performing team delivering exceptional guest experience.

Skills

Store management

Customer service

Staff management

Retail operations

Education

High school diploma

Tools

POS

HRIS

Time & attendance

Job description

Build-A-Bear Workshop is seeking an Assistant Workshop Manager to support the store manager in daily operations, driving guest experience and sales. You will lead a team, manage schedules, and ensure adherence to brand standards and policies.

The role requires prior store management experience, strong customer service, and the ability to coach staff while maintaining inventory control. A high school diploma is required, and a dynamic retail environment offers growth opportunities.