Workshop Floor Leader — Guest Experience & Team Growth

Build-A-Bear Workshop; Escondido (CA); Presencial; USD 29.000 - 32.000; Jornada completa

Descripción de la vacante

Build-A-Bear Workshop in Escondido, CA is seeking an Assistant Workshop Manager to support the store manager in daily operations, guest service, staff management and execution of sales and marketing strategies.

You will lead shifts, coach Bear Builders, oversee inventory, merchandising, security, and adherence to policies while striving to deliver an exceptional guest experience in a fast-paced retail environment.

Formación

• 2 years of store management experience in a customer-centric business, preferably in specialty retail.
• High school diploma is required.
• Basic understanding of POS, scheduling, HRIS, time and attendance systems.

Responsabilidades

• Assist the Chief Workshop Manager in determining associates’ daily assignments and directing work.
• Assist in hiring and promotion decisions and provide feedback on staff advancement.
• Lead and inspire the team during shifts, enforce company policies, and manage discipline when needed.
• Drive sales as Floor Leader by coaching Bear Builders and creating a strong Guest experience.
• Ensure merchandising displays adhere to brand standards and maintain a cohesive store environment.
• Oversee inventory management, including receiving, stocking, and inventory counts.
• Assist in building a high-performing team delivering exceptional Guest experiences.

Conocimientos

Store management

Customer service

POS systems

Scheduling

Educación

High school diploma

Associate's degree in business/management

Herramientas

POS

HRIS

Scheduling software

Descripción del empleo

Build-A-Bear Workshop in Escondido, CA is seeking an Assistant Workshop Manager to support the store manager in daily operations, guest service, staff management and execution of sales and marketing strategies.

You will lead shifts, coach Bear Builders, oversee inventory, merchandising, security, and adherence to policies while striving to deliver an exceptional guest experience in a fast-paced retail environment.