Workplace Experience Concierge

JLL; Andover (MA); On-site; USD 58,000 - 64,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL in Andover, MA is seeking a Workplace Experience Ambassador to be the first contact for employees and visitors, delivering concierge and reception support and ensuring day-to-day ops align with client objectives.

The role emphasizes engagement, collaboration with facilities, and handling data, badges, and onboarding to create a welcoming, professional environment. Onsite Mon-Fri; visa sponsorship not provided.

Qualifications

• High school diploma or equivalent.
• Previous experience in reception, hospitality, concierge, workplace experience, or customer service.
• Proficiency with Microsoft Office Suite (Outlook, Excel, PowerPoint).
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with web-based systems and workplace technology tools.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as the initial point of contact for employees, visitors, and guests for inquiries and issues.
• Deliver concierge services in line with SLA and brand standards.
• Conduct routine walkthroughs to ensure service quality and compliance.
• Create and manage security badges using client systems.
• Monitor badge access systems and visitor registration processes.
• Support onboarding and workplace orientation for new employees.
• Order office supplies and manage inventory.
• Promote workplace engagement through social channels and events.
• Collaborate with Facilities and Maintenance to coordinate access.
• Assist data collection and reporting to meet client goals.
• Coordinate with other hub locations to align best practices.
• Perform additional duties and special projects as assigned.

Skills

Reception experience

Customer service

Microsoft Office Suite

Interpersonal communication

Administrative support

Multitasking

Organizational skills

Attention to detail

Web-based systems

Education

High school diploma or equivalent

Tools

Badge access systems

Visitor management platforms

Web-based workplace tech tools

Job description

JLL in Andover, MA is seeking a Workplace Experience Ambassador to be the first contact for employees and visitors, delivering concierge and reception support and ensuring day-to-day ops align with client objectives.

The role emphasizes engagement, collaboration with facilities, and handling data, badges, and onboarding to create a welcoming, professional environment. Onsite Mon-Fri; visa sponsorship not provided.